Nissan of Fort Myers

If I could give negative zero Stars I would. So I lost my car to Hurricane Ian as many others did. Came here, and I was sold a Supposedly Certified Pre-owned 2019 Nissan Altima (Lemon). It had p So I lost my car to Hurricane Ian as many others did. Came here, and I was sold a Supposedly Certified Pre-owned 2019 Nissan Altima (Lemon). It had problems from the start, so when I went back to my sales person, I was told that " you had a budget and you get with your pay for". Had to go through corporate to get the problem where the car was shutting down in the middle of me driving fixed and had to pay $149 diagnostic fee to fix something that was already there when the salesman sold me the car and lied about fixing the issue. He just had the mechanic to clear the code so the check engine light would go off. Then when I took it back and brought that to his attention his xxx gone say "Id like to see where I said that", So... I turned the service paper around and showed him exactly where the mechanic had sense enough to make sure to put that Salesman said clear check engine code. Everything else on there, about 6 other things, said Customer Requested. Oh Now he went to get the manager which was no help at all and a complete waste of time, He did offered to pay half to fix the mass air flow sensor, and I said I shouldn't have to pay for this because, if he hadn't lied and assured me that the issue was fixed, I would not have got that car. The so-called salesman then said well let's trade it in I said let's do it he goes and come back oh you can't afford the payments, never showed me any kind of paperwork or told me what the new payment amount would have been, I was about to go the beep off, instead I left feeling hurt and scammed and stuck with a Lemon. How the xxxx that car passed as "Certified" I'll never know. Unless that was another lie that was told. That's when I contacted Corporate... which I still don't feel I should have had to pay the diagnostics fee for that, but at that point, I was so upset and stressed out until I put it on a credit card. Oh, but that's not all. To make a long story shorter, I had that car 3 almost 4 month, If you count the 15 days it was in the shop, but I had to take it back 4 times. So I was told by the ONLY person at this location that DID try to help me, STEPH TALBOT, that I might want to purchase an extended warranty after that first incident. My so-called salesman was of NO HELP AT ALL!!! So once my warranty kicked in, I had a wobbly tire issue that I wanted fixed...so I took it in and they did a diagnostics. Well, I want y'all to know that NOW they find that I have a Transmission issue, an Oil Leak and 2 Broken Control Arms. Remember now, I only took it because the wheel feels wobbly. So now I'm really pissed, because What The xxxx is Certified then, if the engine and the transmission is supposed to be covered by the certified pre-owned crap why I had to pay a $250 deductible for my warranty to get it fixed!!! Now I never expected that a company, as well known as Nissan is would take me through this!!! I put $5,000 down, and I was going to have payments for the next 7 years, and that's the piece of s*** I got, BECAUSE I had a BUDGET!!! I would have took that $5,000 and went and got a cash car if I wanted to make payments and pay for repairs at the same time. I went to them because I thought things like that didn't happen when you go to a Supposedly respectable dealership. Well with all that being said about the Fort Myers location and one certain salesman, and manager, whose names I'm not going to put out there because that would make me No Better then them!!! Buyers Beware! Or BETTER BET JUST GO TO THE Cape Coral Location!!! I NO LONGER HAVE THAT CAR, GOT A BRAND NEW 2022 NISSAN VERSA!!! SHE ONLY HAD 10 MILES WHEN I GOT HER, AND SHE'S BEAUTIFUL TOO Y'ALL. SPECIAL THANKS TO: BRANDON JORDAN AND SUTHERLIN NISSAN OF CAPE CORAL!!! Also their Manager, who I didn't get to meet, but She did call and email me her information if I had any problems and couldn't get in touch with my saleman Brandon. More

Not one to write reviews, but felt this was deserving. Recently purchased a new 2022 Nissan Sentra SV at Southerlin Nissan. After waiting almost 1.5 hours to get into finance and sign the paperwork, we fi Recently purchased a new 2022 Nissan Sentra SV at Southerlin Nissan. After waiting almost 1.5 hours to get into finance and sign the paperwork, we finally took possession of our new Sentra. Two days later we get a call that the financing was turned down, but they found another lender at a higher rate and higher payment (keep in mind my wife and I both have credit scores around 750). I took the Sentra back and said to unwind the deal and we would take our Kia back. Magically they were able to get us back to the same rate and payment where we started. Should have trusted my instincts and went to another dealership, but we really liked the car, so we took the car home, AGAIN. Almost 3 weeks later I get a call from Kia Finance saying my payment on my Kia is past due and now I owe a late payment charge (mind you, this is the car I traded and was supposed to be paid off. They said they had received no check for a pay off from Southerlin Nissan. I was advised I should make the payment and discuss it with the dealership. Kia also stated that there had been no call for a pay off amount from Southerlin Nissan for my Kia. I made a third trip to the dealership to find out why my trade hadn’t paid off. I was told by Kia the longest it should take is 10 days not a month. A manager at Southerlin Nissan assured me the deal had been funded and the pay off made to Kia. I found out that after I went to the dealership they sent a FEDEX overnight out with the check to pay off my Kia. Oh, by the way, the check they sent was for the wrong amount and it wasn’t over paid. While I still love theNissan brand, Southerlin Nissan provided the worst purchasing experience my wife and I have ever had buying a vehicle. By the way, the finance manager we worked with was condescending throughout the whole debacle as if it was our fault for their ineptitude. Will I buy another Nissan…I sure will. Will it be from Southerlin Nissan…absolutely not. Not telling you to go or not go here for a vehicle, just sharing my experience with this dealership. Never again. More

Garrett was extremely helpful and friendly. This location was able to help me with a warranty issue that another was completely unhelpful with. I much appreciate their assistance. This location was able to help me with a warranty issue that another was completely unhelpful with. I much appreciate their assistance. More

The people are very professional and pleasant. When bringing my car in for service they try to get you informed about the status. When bringing my car in for service they try to get you informed about the status. More

The salesman Brandon was great very helpful and so patient with me. He is the main reason I went to Sutherland patient with me. He is the main reason I went to Sutherland More

Been leasing car from the for quite a while and their service has been great. service has been great. More

Service rep jimmy Epps is great. It was a Saturday so not sure if this is normal but it took a while for someone to come to the carm otherwise everything went well And as I said me It was a Saturday so not sure if this is normal but it took a while for someone to come to the carm otherwise everything went well And as I said me. Epps is very good at his job. More

The professional n courtesy was outstanding n it was as short as I wanted it to be without being there all day as a 21 yrs family member of Nissan. Thank you all very much for your support. Peter McAnuf short as I wanted it to be without being there all day as a 21 yrs family member of Nissan. Thank you all very much for your support. Peter McAnuff 917 656 3487 More

Was very pleased with the help and support of Thomas through the process of getting the vehicle I wanted. through the process of getting the vehicle I wanted. More

I got a knowledge and informative Service Rep and great service. My mind was set at ease after my car service. service. My mind was set at ease after my car service. More