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Nissan of Fort Myers - Service Center

Fort Myers, FL

4.5
729 Reviews

729 Reviews of Nissan of Fort Myers - Service Center

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July 12, 2016

Service Department I brought my car in for a recall. I had set a 7:30am appointment because I was told it would be the first car in at that time. After my car had sat in More

by Bigin67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Fernandez, Chrystal Foster, Elijah "Jimmy" Epps, Dianne Gallant, Tony Decosta
Jul 19, 2016 -

Nissan of Fort Myers responded

"Good afternoon, first of all I wanted to thank you for your business. Thank You! Now I want to apologize for the time it takes to get your vehicle serviced. We do recognize that we have grown at a very fast rate and we are attempting to address this problem with hiring additional employees and we will be opening later and additional hours as we hire and train new employee's. We ask that you be patient with us as we attempt to grow our staff to handle all the previous and new customers. We really do appreciate your business and look forward servicing your needs on a timely manner. Thank you Wade Miracle"

June 03, 2016

Awesome Mr Jimmyy Epps is very friendly and always smiling. Knows his area of expertise. I have been coming here since I bought my car here from of course the More

by MSJAMAICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitra Rampersad, Elijah "Jimmy" Epps
February 24, 2016

Service Took an hour but was entertained while waiting. Friendly, efficient employees. Both my Florida and my New Jersey dealers are great, thank you. Love my More

by Lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Jose Fernandez
February 19, 2016

the best customer experience I've ever had at a car dealer At Sutherland Nissan I always have the best experience the minute I walk through the door... I am always greeted with a smile and a very warm welcome More

by rgritten01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo and Leo , Michael Spinazze, Tony Decosta
February 12, 2016

Transmission Issues I purchased my 2013 Altima in April 2015 used and love my car. I recently had to bring it in because I was having some transmission issues. Jerome and More

by itsashleync
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Mertz, Elijah "Jimmy" Epps
February 11, 2016

Sutherlin Nissan Service Department visit This is the first time I have had the pleasure of working with Jimmy in the service department at Sutherlin Nissan. What a wonderful guy! Patient and More

by Larry D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
January 29, 2016

Sutherlin Nissan has the best service staff! Once again, Jimmy supervised the service of our 2008 Nissan Altima, and no matter how busy he is, he always manages to make us feel that we have his More

by seniorNissanowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
January 28, 2016

Keeping us informed Took our Murano in for an oil change as well as a few other maintenance issues. Jimmy kept us informed of what the tech found as well as costs involve More

by LoveMuranos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
January 27, 2016

A must fix We were under time restraints because we had to get back to Toronto . However my drivers window would not function . This meant that sometimes it woul More

by Davetoronto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
January 25, 2016

Worst Dealer ever I really regret the first day I went to that thieves dealer. THEY ARE PURE THIEVES. THEY DON'T CARE ABOUT THEIR CUSTOMERS. THEY ONLY RIP OFF ALL CUSTO More

by Bernardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Slavek Kondrashov
Feb 08, 2016 -

Nissan of Fort Myers responded

Our dealership prides itself in providing top level service to all and when there is dissatisfaction of any kind we work very hard to resolve any issues. It pains us to hear of Mr. Lima’s frustration resulting from his vehicle needs, one of which was as a result of an incorrect repair attempt elsewhere. We pointed out all his repair needs, including the re-repair needed expecting he would return to the previous repair facility, but he instructed us to do all the work needed. We went over the list and costs several times with a bilingual staff member to insure he completely understood. In an attempt to reconcile any issues, we contacted Mr. Lima to invite him in to speak with management to restore his satisfaction but he made a brief statement, which I am unable to repeat, and hung up. We are very willing to sit and discuss any issues with him and management should he change his mind.