Nissan of Fort Pierce

ABSOLUTE WORST EXPERIENCE attempting to purchase a NEW vehicle! After spending 3 hours at this dealership with a knowledgeable salesperson, Tony (Used Car Manager) had to open his mouth. He is speaking vehicle! After spending 3 hours at this dealership with a knowledgeable salesperson, Tony (Used Car Manager) had to open his mouth. He is speaking to a retired physician and retired CEO and IMMEDIATELY was condescending AND insulting. Once this xxxxxxx walked on the scene...we walked out. Drove directly to sister store in Vero Beach (Sutherlin Vero Beach) and had the MOST WONDERFUL car buying experience EVER! I purchased the same model with MORE options for LESS money and was in & out in less than 2 hours! Thank you to Teddy for restoring my faith in people’s abilities to perform their job well! More

more concerned about being charged for my oil change than ac It is very disappointing that I have to ask for a service record (last oil change and tire rotation) many times and still no record. I already have a It is very disappointing that I have to ask for a service record (last oil change and tire rotation) many times and still no record. I already have a complaint ticket with Nissan Customer service for someone canceling the pre-maintenance service that I had since December 2018. Fort Pierce Sutherlin Nissan I have given you my service for over ten years. I buy a car from you all almost every two to three years! I am also a Nissan VPP Program member. I needed my last service record to send to customer service for my documentation for my case, but Zoe has ignored my emails! It's pathetic that most likely, it will take me submitting a bad review on Facebook, to my hundreds of followers and your google profile to get you to lift a finger to help. SOMEONE CANCELED MY MAINTENANCE SERVICE IT WAS NOT ME. I have emailed many times and nothing. Tony, service advisor, you call me with no emotion to tell ME my contract was canceled blaming me for the issue as I repeatedly tell you I have not canceled anything. With your robotic monotone voice telling me you're more concerned about being charged for my oil change than acknowledging my concerns or at least pretending to care! What happened to the woman that was there months ago running the service department? She was great! I received one phone from Laz Lopez NEW mgr who stated he would help me and would find out what is going on. I never got an update after the fact! NO, FOLLOW UP CALL. I want my service records. If you do not intend to release my service records, please let me know, so we don't waste either of our valuable time. More

Rachel and Jeff and the entire team at Sutherland went beyond the call of duty for our family , they got us what we wanted for an amazing price , less than we expected. Thank you Sutherland from my famil beyond the call of duty for our family , they got us what we wanted for an amazing price , less than we expected. Thank you Sutherland from my family to yours ! More

Satisfaction GUARANTEED ‼️‼️ I’ve Never Seen Such A Great Team ! I Was Helped By “RACHEL KOZDRA” She’s Such A Doll & I Love Every 2nd Of My Visit With Her. She Went ALL OUT OF HER I’ve Never Seen Such A Great Team ! I Was Helped By “RACHEL KOZDRA” She’s Such A Doll & I Love Every 2nd Of My Visit With Her. She Went ALL OUT OF HER WAY TO MAKE SURE I Was Satisfied !!!!! She’s Definitely A Team Player & Goes Hard For Her Team ! Sutherlin You Guys Have A Champion Keep Herrrr !!!! Gooooooo Rachellllllll 🥰💖💝 Always I Would Like To Say Thanks To “Timothy Lewis” You Were Also Genuine & Great Help I Appreciate You As Well Thanks ❤️🥰 & Last But Not Least “Laz” The GM He Was Amazing‼️‼️‼️‼️‼️ He’s Very Cheerful & He Makes Sure Your Happy & Comfortable ‘ You & The Team Made My Night On Wednesday I Couldn’t Be Happier ❤️❤️❤️❤️❤️❤️❤️❤️❤️ - Latosha G 🥰❤️ More

Rosa Rodriguez , was excellent with sales tody. She went above and beyond to help make the sale. She was very pleasant and straight forward. wish there were more people like her good Job Rosa above and beyond to help make the sale. She was very pleasant and straight forward. wish there were more people like her good Job Rosa More

Purchase of lease We had a good experience buying our leased car, a Nissan Rogue. The sales person Byron and the new general manager were very helpful, friendly and acc We had a good experience buying our leased car, a Nissan Rogue. The sales person Byron and the new general manager were very helpful, friendly and accommodating. More

Fabulous, Friendly and Fun Experience Let me start by saying I had an amazing time with a car dealership. I went in with a set price I wanted to pay and nothing less. Unfortunately I didn’ Let me start by saying I had an amazing time with a car dealership. I went in with a set price I wanted to pay and nothing less. Unfortunately I didn’t calculate my side right, they talked to me, told me what we could do, was honest and upfront. They worked with me and my fiancé and came up with a plan that worked with our finances. For once I didn’t feel played or taken advantage of. This experience has restored my faith in the car buying industry. Thank you to Byron, you were friendly and personable. Made me feel like I was talking to a friend (instead of a boring salesman) during the whole process. Also a big Thanks to Lou and the rest of the team at Sutherlin Nissan. You have just earned a customer for life! More

They will lie just to get a sale I came in to trade my Ford Mustang knowing I was about $4000 upside down and not having a great credit score. I told the dealership that I could affor I came in to trade my Ford Mustang knowing I was about $4000 upside down and not having a great credit score. I told the dealership that I could afford about $375 a month and showed them what I make at my current job. The BDC Mgr. said he wanted to help me by offering me a job at the dealership where I would make more money. He even said he would help with my first few payments. So they sold me a car for $501 a month. I went and did the drug test and application and I notified the BDC Mgr that I had given my 2 week notice. Needless to say it was all a lie. No job offer, no helping me with payments. THEY SCREWED ME ROYALLY. BUYER BEWARE More

Every went smooth Seamless process, in and out with the price I expected as advertised. Sutherlin Nissan of Fort Pierce took good care of me, I also went to Vero Beach Seamless process, in and out with the price I expected as advertised. Sutherlin Nissan of Fort Pierce took good care of me, I also went to Vero Beach but got a better deal at the Fort Pierce nissan More

Upset with initial purchase but GM helped remedy it. I've bought 2 cars from this location previously and only had good experiences with a previous sales rep, Carl. Carl was the type of rep that I expect I've bought 2 cars from this location previously and only had good experiences with a previous sales rep, Carl. Carl was the type of rep that I expect and I respected him.I believe in loyalty so I came to this dealership after visiting another Nissan in the area. I was not please from the minute I drove up: there were several sales reps standing around and ignored me, so I went into the building and looked at the cars in the showroom to see when I would be approached by one of the reps just talking among themselves. After about 5 minutes of being ignored, I decided to go to the desk to just ask for assistance. This purchase left me bitter and was less then acceptable; I am usually bombarded with sales reps, but it appeared that no one wanted to make a sale that day. I was flat out lied to, misled, and did not get the treatment that should be expected in the customer service field. I was very upset after a friend, who is also a sales rep at a different Nissan out of town, and another friend very knowable in this area, went over the contract with me and they were the ones who let me know I was not only misled but flat out lied to. Both contacts said they were fuming after I went over everything. Against my better judgement, In that anger I wrote a VERY negative review in haste before trying to fix the situation. After that initial review, Donna reached out to me the next day to see what they could do to help satisfy me and continue to keep me as a loyal customer; She was already aware that I had spoken with the GM Shawn, and he would be coming in later to discuss my with concerns. She had me set up a time for when Shawn told me he that he should be back in the office to speak with me, so she could get the car detailed and gassed up properly. I've dealt with Donna many times over the years when she worked in the maintenance area and was always happy with her service. Shawn was much more than accommodating and met with me face to face, which I respect . I insisted I meet with him specifically after my other Nissan connection advised me to do so since he knew him and said he was a reputable guy and will treat things the proper way (as this was the case). We went over the issues I had and he seemed to do the best possible to make things right, of what he was able to do.. As expected by any manager (like I have been in previous careers) he was upset and not happy to hear how I felt I was treated. He set me up with Jennifer, who went over all the features of the car, unlike my sales rep, made sure I got my floor mats, and got the vehicle protection put on after Donna got me the promised full tank of gas and had the car detailed.. My initial sales rep, Tyler, lied to me about the car (platinum Pathfinder) and said that it did not come with floor mats when I asked about it. He also was aware what rate my credit union would give me to finance, if I went that way, (since my credit union called while I was in his office with him) and said he could give me 3% less, after he left the office and said he spoke to someone in finance; the actual rate I was given was 0.21% higher than the credit union. This was not the only issue I had with him on the final sale, but the main one. He told me to contact his with any concerns or questions and he'd get back with me. I texted him and still had not heard from him in over 48 hours. I take fault for not reading over the whole contract to notice the "discrepancies" that we went over for the purchase as discussed. Tyler honestly seemed very charming, but dropped the ball when finishing the deal, which is not how I feel anyone should be treated. I do not fault him for his sales tactics, as this is expected, but the lies were not acceptable to me; possibly he was unaware the things he said were not true since he seemed very young. I would be willing to work with him again as long as he made improvements on his customer service skills, since I feel everyone deserves a second chance. Overall, he seemed like a nice guy, just made some poor decisions, from my point of view. It seems to me like Tyler just needs to need a little more training or refresher on how to improve on being a better sales rep, and I do not wish to see him lose his job over these "mistakes." On the other hand, Chris in finance was what I would expect a person in customer service to act.; I've worked in customer service for at least 22 years and know what good service is (Disney does not tolerate anything but the best, at least when I worked for them, and every job since has had the same code of conduct). Chris was very polite, professional, and all around good to work with. I believe he did a much better job with his customer service skills and respect him for that. There is an exception; no one went over my contract with me, like my 6 prior vehicle purchases, so I did not notice that the terms that were agreed upon did not match what I was told I was getting. I still would recommend Chris to assist you, but make sure you actually read your yellow contract before signing. I again recommend this dealership but make sure you do not buy is haste and insist that you are treated in the correct manner or immediately take measures to speak with someone who can help . Shawn, Jennifer, and Donna did a great job and that should not be held against the dealership. More