Let me start off by saying that, salesman, Shawn P. is one of the nicest ones there. Otherwise, the entire dealership is full of crap. This one may take a while to read, but it must be typed out. Since this is going to Nissan HQ and other outlets for the sleezy, lies, and dishonest work that is done here.
I first bought my 2020 rogue sport in late 2020. Unfortunately had an accident where it was totaled. Possibly not even 4 months into the lease. When I went back to the dealership, since everyone was amazing the first time, I had thought going back for another lese would be easier. But boy, was I wrong. I simply went in, saw Shawn, told him, “Hey Shawn, its going to be a easy sale for you, just point me to Eli” – the finance manager during the first transaction – “and I’m going to need another car, unfortunately the first on was totaled.” And Shawn being the nice guy that he is, showed his concern about my health and safety from the accident before calling a finance manager over.
This is where the fun starts, Victor Diaz came and sat down and I told him the story of the accident, and what happened and asked for the same deal as the first one since it was not even 4 months ago. Since we played hardball the first time to get the amazing deal that I had (which I will share so the people have power of the corporation, so they do not get ripped off later on – $182 down which covered the DMV fee, and $240 a month). To me that was way under what I initially told them what I was looking to do. Don’t know how they went under what I said I wanted. But that is another story. So, we played hardball the first time, and thinking since we were loyal customers going back to at least try to get the same. But no, were back to playing hardball and nowhere near what I had paid the first time. Now mind you, my lady and I are sitting there, not in the best of physical health due to the accident thinking this would be a easy in and out process wound up to be a 4.5 hour hassle.
After telling Victor the story, he decided to play the emotional game on us saying “That car saved your life, it’s worth paying extra. What would have happened if it were another vehicle that was as safe as this?” This is when we told him to not bring up the accident or anything pertaining emotional distress about the accident. But he did not stop, a few mins later in he kept bringing it up, and a story of how he was the only survivor in an accident with 3 other people in the car. At this point, my girlfriend was crying out in tears and had to step away. We were getting ready to leave due to him not having any sort of emotion (I guess this is where everyone says most car salespeople have no souls, but not all of them…) When I had tried to calm her down, he came outside and said “Ok, I’ll give you the same deal, I’m sorry” To where I replied, “apologize to her, not me.”
So, when it came time to sign the papers, the monthly payments were the same, but now it was $600 down. I do not understand when someone says “Same deal” you throw in a $600 down payment? At this point, we were already worn down, guess this is how they play their game to whittle down the “customers” physically and mentally over the entire transaction. Tried to look for him to discuss this $600 down payment but couldn’t find him. We were tired, hungry, and extremely upset. I had no choice to put it down since we didn’t have a car and just bite the bullet.
So that takes care of that visit. Now onto the installation of the remote start where in actuality, costed us money and a full day wasted when the first time it took 45 mins. We initially booked an appointment to be first in, first out like the first vehicle we did it on. On the phone we booked it for 8:00am which was the first car to be seen. We came from Staten Island to Garden City from 630am and drove it in, confirmed with the service dept rep that we were the first for the remote start. Went upstairs to the waiting room and waited. Hour goes by, then another 45 min. I go downstairs to see what’s going on. And I was told “Oh, I thought you were dropping it off, this is a all day service call.” To when I replied “I don’t know what you are talking about, when we made the appointment, we were told it would be an hour since we were the first ones in. And why didn’t you tell us this would be an all-day event? We are schedule to be back at work at noon since we took a half of day off for the remote start.” The rep had nothing to say but, “this service was always a all-day service.” When I asked to speak to a manager there was none in for the service dept. We went into the dealership part to see who we can talk to and also bring it to managements attention of the encounter we had with Victor from the time we bought the vehicle. Went to the front desk and told the receptionist “Can we please speak to a manager, but NOT Victor Diaz.” With an emphasis on NOT him. Mind you, this is during the pandemic so masks where on – for the most part of the dealership – and when she came back, we were greeted by a manager, but since mask were on, we didn’t know it was him. After we discussed very briefly about the incident, we had noticed it was victor. The guy we had an issue with and was part of the complaint. So we asked to see someone else. Who in their right mind would bring you someone, that you specifically asked to not speak to? Apparently, someone who does not know how to follow simple instructions and not care about their job and being the face of the dealership. Guess that is why they are working the front desk.
After asking to speak to someone else, they called another manager who just came in for the day. I do believe it was a guy named Scott. Who said he was the Service and Floor manager. Told him the story from the beginning as I am typing it here. After discussing with him the issues, we brought up the $600 initial down payment to see what can be done about. Long story short…. nothing was done. As for the issue with the remote start not being done on time… Long story short again… nothing. After al the trouble and emotional stress dealing with this, absolutely nothing was done to correct their ways. Mind you, this manager at leas took time to hear us out, and said “this would not fall on deaf ears and will be passed up to the store manager (Ramsey), and this room we are in does have video/audio cameras.” But guess what everyone…. Its been 4 months and NO ONE has contacted us to rectify this situation.
Sorry for the long post, but this is what happens when you screw over loyal customers. This is the last time I, and 3 families will ever lease a Nissan, The reason they have high stars is because when they say they are filling out the paperwork is to “Real quick before we go finalize everything, leave us a 5 star review.” And they legit hover over you until you do so. So, everyone has a different story when they go car shopping…and this is mine.