Complete waste of time, poor customer service and falsely informs customers- dont waste your time here. I have a nissan and my husband has a mazda. I called on friday to schedule my 75,000 mile maintenance appointment and asked if they could do an oil change for my husbands mazda. The customer service rep. put me on hold, and then told me she confirmed with a service technician that they can do the Mazda's oil change so i can bring both cars in. I confirmed my appointment for both cars. On the day of our appointment at the service desk, before we can say anything, the sevice tech points to my husbands keys and says 'we cant do those' i explained i received confirmation from an Irvine Nissian customer rep. that they do and was told to bring in the car. The technician replied 'you received the wrong information. We dont do anything that's not nissan. I dont know who told you yes, but if my guys were asked, they would have said no' We proceeded to check in my nissan for maintenance. The technician pulls up my appointment & then says another tech is scheduled to help and leaves us waiting to be checked in. When the second technician gets to us, he asks for my name. I gave him my first and last name and explain what my appointment was for. He says he cant find me and asks if im Crystal. I said no, & then give him my name again and mentioned i made an appointment and the other tech had no problems finding my appointment in their system. He then asks if i had scheduled it under a different name. At that point, i told him nevermind and left, he did not attempt to try to keep the sale. This dealership is a mess. Complete waste of time, false information and poor customer service.