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Nissan of Irvine

Irvine, CA

4.8
241 Reviews

32 Auto Center Drive

Irvine, CA

92618

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241 Reviews of Nissan of Irvine

August 25, 2008

Buyer beware - the sales team will not hesitate to lie. Was told the extended warranty I purchased could be refunded in full at any time. Have spent over 30 hours on the phone trying to track down someone More

by John Ose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
several, Sam Klein
Mar 23, 2010 -

Nissan of Irvine responded

Good Morning John, Can you please tell me if the Extended Warranty contract you purchased was under Power Nissan or OC Nissan Irvine. Thank you for your time. Sincerely Heidi LoMenzo Client Relations Manager

Mar 25, 2010 -

John Ose responded

I purchased my vehicle from this location: 30 Auto Center Drive Irvine, CA 92618

Mar 26, 2010 -

Nissan of Irvine responded

Good morning John, Thank you for your response. I apologize for your experience here regarding your extended warranty. I was not employed here at the time of your concern, but would like you to know, as a dealership our goal is to provide complete customer satisfaction and loyalty. Sincerly, Heidi LoMenzo

Mar 26, 2010 -

John Ose responded

And this is supposed to make me feel better because....?

Mar 26, 2010 -

John Ose responded

If your goal is to provide complete customer satisfaction then you failed miserably this this point because I spent over 30 hours on the phone trying to resolve an issue. When I saw that you responded to my concern I got my hopes up that you actually cared about the poor service I received from your dealership. Until this is properly resolved I will continue to provide negative feedback to all my friends, family and coworkers to ensure you do not get their business.

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