Nissan of Jefferson City - Service Center

Very courteous There was a slight miscommunication about a service package having an oil change contained with it or not and so they threw in the oil change free. Th There was a slight miscommunication about a service package having an oil change contained with it or not and so they threw in the oil change free. Thought they handled themselves well. More

Friendly knowledgeable staff They were able to schedule my vehicle at a convenient time for me and serviced my vehicle in a reasonable amount of time. I had questions and they w They were able to schedule my vehicle at a convenient time for me and serviced my vehicle in a reasonable amount of time. I had questions and they were answered by knowledgeable and courteous service technicians. Thank you! More

Bunch of Crooks I brought my car in for a self-diagnosed problem with my transmission. Service checked codes to confirm and suggested installation of accessory CVT oi I brought my car in for a self-diagnosed problem with my transmission. Service checked codes to confirm and suggested installation of accessory CVT oil cooler at $1090. Cost of the part was $635. I opted to purchase the part/kit to install it myself and was charged a $99.95 diagnostic fee which is completely ridiculous given that I spent almost $700 on parts with this dealership, not to mention that $119 I spent just 3 days before on my regular oil change and tire rotation, where I was also sold a BG “sludge cleaning”. The service manager refused to refund the diagnostic fee. I asked for a full refund on the part/kit earlier in the morning, on the same day, before picking it up as I had found the same item at another dealership for almost $150 less. This, too, was refused. These service people are shady crooks. My current vehicle (2008 Rogue) has almost 180,000 miles on it and I was planning on replacing it with a new Rogue within the next 1.5-2 years. I no longer have the desire to own another Nissan vehicle given the way the service department is willing to treat a loyal Nissan customer of 10 years, not including the years I drove my father’s Nissan Frontier before the Rogue, and before that, his Datsun Pickup. Maybe Toyota would appreciate my business on my next vehicle. More

great service I made my appointment a week in advance. When I arrived they didn't have me on the schedule, but were quick to work me in. I certainly was NOT upset I made my appointment a week in advance. When I arrived they didn't have me on the schedule, but were quick to work me in. I certainly was NOT upset, as we all make mistakes, but they were quick to fix the problem. More

Online failure yet Service Adviser is great. Tried to do online scheduling for the first time but must have done something wrong because didn't get a confirmation. Stopped by a couple of days la Tried to do online scheduling for the first time but must have done something wrong because didn't get a confirmation. Stopped by a couple of days later (my preferred method of setting up an appointment time), explained what I tried to do and asked if it showed up on their end. I was told that they would make the appointment for me at the preferred time that I tried filling myself. I got there at the appointment time, immediately got my car's oil changed and tires rotated, while I drank a latte, then was back on my way. More

Excellent Service The Service Advisor I worked with was Brian Schneider, who was very friendly and helpful. I was pleased in the time Lance Lunceford took to change oil The Service Advisor I worked with was Brian Schneider, who was very friendly and helpful. I was pleased in the time Lance Lunceford took to change oil and rotate tires. They were very prompt. My salesman, Brandon Kaufman, even came by to visit with me. He’s a very friendly guy and shows an interest in his customers. Overall, it was an excellent experience! More

Always good service! Every time I’ve needed anything I know that Mike Wherle and his team will take care of me. Special shout out to Brian in Service as well. Always pleas Every time I’ve needed anything I know that Mike Wherle and his team will take care of me. Special shout out to Brian in Service as well. Always pleasant and great to work with! More

Service department Brian Schneider and bryce Ramay are fantastic! Always very helpful with any of my needs or concerns. They are always very friendly and make sure every Brian Schneider and bryce Ramay are fantastic! Always very helpful with any of my needs or concerns. They are always very friendly and make sure everything is done right and in a timely manner. More

Appointment worked beautifully. The service here is very user friendly. There is no waiting-everything is explained fully and the service is prompt. In the future I will recommend The service here is very user friendly. There is no waiting-everything is explained fully and the service is prompt. In the future I will recommend their service. More

It was a great experience! Bryan is always so helpful and friendly when I bring my car in for services and he always get the services done quickly. He does an awesome job! Bryan is always so helpful and friendly when I bring my car in for services and he always get the services done quickly. He does an awesome job! More