Nissan of Jefferson City - Service Center

Great Service Everytime Brian always makes the service experience stress free and convenient. He is the first person I call when it comes to my Nissan Altima. Thank you, Bria Brian always makes the service experience stress free and convenient. He is the first person I call when it comes to my Nissan Altima. Thank you, Brian for your repeated amazing service. More

Poor customer service I took my Pathfinder in with an error code 420. Ended up being catalytic converter on Bank 1. Took vehicle in for repair. I did like the fact the serv I took my Pathfinder in with an error code 420. Ended up being catalytic converter on Bank 1. Took vehicle in for repair. I did like the fact the service advisor negotiated the price since the Platinum extended warranty did not cover this. Next day the check engine light was on. I called service to let them know. The appt was for Friday to replace a switch for the back window so the service was going to look at the check engine light then. Meanwhile, in Wednesday I took vehicle to business to read the error code. It was the same as the original 420 on Bank 1. Friday morning I took Pathfinder in to an independent mechanic. He verified the error code to read the same 420 on bank 1. And that the catalytic converter has been replaced on the wrong Bank. In the afternoon when I went to the dealer service I mentioned the catalytic converter had been replaced on the wrong bank and the error code was the same. Remember the original appt was to replace the switch for the window which was suppose to take 30 minutes. To read an error code would take no more than 5 minutes. I waited in the customer waiting area for TWO hours before the advisor finally came to tell me they did everything right and the error code was a 430 on Bank 2. I asked about which side was Bank 2 and he couldn’t remember that it was on a diagram. I said I want to see that diagram. He goes to his desk, I wait for another ten minutes and have had enough. I knew I was being lied to. I made a phone call and went outside. By the time I got off my phone the advisor came outside and said I was right that they installed the catalytic converter on the wrong Bank and they will get me taken care of. I don’t fault the mechanic especially when no one was hurt and there wasn’t any negative incident. I told the advisor I was not paying for this mistake. Oh, on top of the lie... the switch for the window that came in was the wrong part! TWO hours to be lied to and still a broken function with the window. Following week I took the Pathfinder in to replace the catalytic converter on Bank 1. I mentioned to the service advisor I don’t fault the mechanic. I know we are human. However I hold responsible him (the service advisor) and the service manager for the lie. I specifically did due diligence on my part by getting a second opinion. I expected far better customer service especially since I told them what the specific reason was. He should have went above and beyond to ensure of the mistake was accurate . It doesn’t add up to have me wait for two hours while they figure out what to do. I left messages with two staff in mgmt and never did get a phone call back. More

Awesome Brian Schneider and Greg were awesome. They went above and beyond basic service. They have always been patient and are perfect examples of customer se Brian Schneider and Greg were awesome. They went above and beyond basic service. They have always been patient and are perfect examples of customer service. More

Friendly as always! I’m in every 2 months, the staff knows me. Always keep me updated on progress of my car. The coffee is good as well😀 I’m in every 2 months, the staff knows me. Always keep me updated on progress of my car. The coffee is good as well😀 More

Service provided as promised The service team took care of the needs i had that day as well as helping me understand ongoing maintenance schedules for my 4 year old car. Service The service team took care of the needs i had that day as well as helping me understand ongoing maintenance schedules for my 4 year old car. Service was provided in less time than estimated. More

JC Nissan-Doing a good job for me! Brought my '13 Nissan Altima SL in for an unscheduled oil change and was told it might be two hours to would be done. I had the dealership shuttle tak Brought my '13 Nissan Altima SL in for an unscheduled oil change and was told it might be two hours to would be done. I had the dealership shuttle take me to eat, close by. When I finished breakfast I got a call that my car was ready! Quick response when I drove in, quick paperwork and signature, quick shuttle service, and quickly done! Not sure how any customer can ask for more...Of course, this my not happen with every customer in every situation, but I'm more than satisfied! More

Great Experience! This is my second experience with Jefferson City Nissan and they have both been great! Each time the team members are friendly and helpful. I never fe This is my second experience with Jefferson City Nissan and they have both been great! Each time the team members are friendly and helpful. I never feel that they suggest more than what is necessary and they always go above and beyond. I highly recommend them to anyone! More

Nissan truck Even with appointment it takes way to long for oil changes. I could go to all three jiffy lubes without appointment and be done faster than you guys w Even with appointment it takes way to long for oil changes. I could go to all three jiffy lubes without appointment and be done faster than you guys with an appointment. More

"Great car, reasonable price" I am very happy with the deal I got on my car and I appreciated the hospitality of everyone at Nissan and the free coffee, ice cream, and popcorn whic I am very happy with the deal I got on my car and I appreciated the hospitality of everyone at Nissan and the free coffee, ice cream, and popcorn which helped me be patient waiting on the paperwork. More

Excellent! staff were polite and helpful. It is always a pleasure to take my car in for service. I have learned to trust their judgement. They help me to keep my car in good shape and give me It is always a pleasure to take my car in for service. I have learned to trust their judgement. They help me to keep my car in good shape and give me a heads up if I will need additional maintenance services so I can budget for them. They know I put high miles on my car and make sure that it is safe for me to drive before I go on a long distance trip. More