Nissan of Lebanon

Seevice Always feel rushed through service. They are not interested in answering any questions you have. Asked for a quote for service on another Nissan vehic Always feel rushed through service. They are not interested in answering any questions you have. Asked for a quote for service on another Nissan vehicle twice when I was there and never received it. They told me they would call me the next day with a quote and never called me. Recently got my truck oil undercoated. Looked at it when it was finished and they used the black color. Did not want black I wanted clear but they never asked me. When I questioned why they used black the customer service guy told me "oh, that's what people usually want" (I had previously had two other vehicles undercoated there and they asked both times and I told them clear). I asked if they oiled the rocker panels. They service guy told me "I don't know. He left for the day". He said he would call me back the next day to answer that question....never called. Extremely poor customer service. They just want you out of there and are not interested in any questions. More

Fake help Everyone was so helpful u till I said I’ll take it. No one wanted to help with anything after that and no responses w calls or emails. I am now having Everyone was so helpful u till I said I’ll take it. No one wanted to help with anything after that and no responses w calls or emails. I am now having problems and they are ignoring me after buying a truck that has brake issues More

Excellent Service I could not have been more pleased with my service experience at Key Nissan in Lebanon. I’m from NJ and was visiting my sister and ended up having a p I could not have been more pleased with my service experience at Key Nissan in Lebanon. I’m from NJ and was visiting my sister and ended up having a problem with my truck . The staff at Key was able to schedule my service ASAP and the excellent mechanics had my truck fixed quickly . They saved my trip . This is the best Nissan dealership I have been to and I’ve been a Nissan owner for over 20 years . Excellent ! More

Purchasing a Frontier SV I was provided the information needed to make the big decision of purchasing my new truck. We were always treated with courtesy and were never pressu I was provided the information needed to make the big decision of purchasing my new truck. We were always treated with courtesy and were never pressured. He made me comfortable like a friend, not as a salesman. More

Quick service. And treated well. Treated well quick service. Was explained on the wor done. And what I should have done next. Good and clean waiting room your going to do all the serv Treated well quick service. Was explained on the wor done. And what I should have done next. Good and clean waiting room your going to do all the service on my truck. I'll get my next truck there. More

An Experienced Dealership Our salesman, Zach, was amazingly helpful, knowledgeable and friendly. We are a 4 Nissan family with 2 Rogues, 1 Murano, and one Pathfinder. The gener Our salesman, Zach, was amazingly helpful, knowledgeable and friendly. We are a 4 Nissan family with 2 Rogues, 1 Murano, and one Pathfinder. The general manager has been involved with all our purchases and has gone above and beyond his usual duties. I highly recommend this dealership! More

Friendly Service These guys just get on with it. No fuss. No hype. And they're friendly. They make sure you understand what was done and why and what will likely need These guys just get on with it. No fuss. No hype. And they're friendly. They make sure you understand what was done and why and what will likely need attention next time. More

2019 Nissan rouge We went in to just see what could be done to trade our 2016 rouge and Erica got right on it with appraiser and came up with 2 proposals and showed us We went in to just see what could be done to trade our 2016 rouge and Erica got right on it with appraiser and came up with 2 proposals and showed us the numbers and explained it clearly. Then we thought of doing a lease would maybe help out that we were upside down on our 2016 rouge. And it made more sense to do the lease and we did the deal. Great job erica More

Inspection I brought my Nissan to what I knew as ‘Nissan North’. I was informed they are now ‘Key Nissan’. I was also told, because of the change in ownership, I brought my Nissan to what I knew as ‘Nissan North’. I was informed they are now ‘Key Nissan’. I was also told, because of the change in ownership, my state inspection would no longer be free even though that was a benefit from buying my car from the former dealership. (First negative feeling towards Key). I had my oil changed and attempted to get my car inspected. Full disclosure, my car was due to be inspected in July! So it goes without saying, I REALLY needed to get this done! I was told my car would not pass state inspection due to a “failing windshield wiper blade”. Thursday morning it was raining. I had no issues with visibility on my 50 minute drive to the dealership nor was there any torn rubber on the blade. The not so helpful man explained for $35 the problem would be solved and he would inspect my car. I said, “I don’t need new wiper blades. And you are telling me you will not inspect my car if I don’t put them on”. He said he would not pass my car if I didn’t. (Second negative feeling of Key). I left, without being inspected. The following day, I brought my car to another state inspection garage. I explained what had happened. Two of the people at the garage inspected my wipers and could not believe what had happened. I paid (again) for a complete inspection of my car. It passed, no new blades needed. (Third negative feeling towards Key). I have purchased three Nissans. Guess where I will NOT be purchasing my fourth! I will never go there again. More

Straight forward, no hassle, no pressure! The have the car buying/sales process down. They make it simple and keep the pressure low so as a buyer you can focus on the things that are importan The have the car buying/sales process down. They make it simple and keep the pressure low so as a buyer you can focus on the things that are important to you. More