Nissan of Lebanon

Undercoating Chris, Is Really Great at his job and the men that work for him will agree and it shows in their performance. I have nothing bad to say. I will be ret Chris, Is Really Great at his job and the men that work for him will agree and it shows in their performance. I have nothing bad to say. I will be returning More

Made everything quick and easy When we stopped by the first time we looked around and Matt met us at the car we had to go to an appointment and told Matt we would be back in about a When we stopped by the first time we looked around and Matt met us at the car we had to go to an appointment and told Matt we would be back in about an hour. When we returned Matt had pulled the car to the front of the dealership and had cleaned off the dust and rain spots. That set the ttone for us to work with Matt. More

So supportive every step of the way! Key Nissan understood what price range I was looking in and never pressured me to go over that! Excellent people to work with from beginning to end! Key Nissan understood what price range I was looking in and never pressured me to go over that! Excellent people to work with from beginning to end! More

Oil change Chris and his team took care of my oil change and tire rotation quickly and professionally. He even found me a Nissan coupon plus Zane did a great job Chris and his team took care of my oil change and tire rotation quickly and professionally. He even found me a Nissan coupon plus Zane did a great job washing my Pathfinder! Thank you guys More

Broken seat & RPM issue Felt belittled by the service rep when I called twice to schedule service as if I didn’t know what I was talking about with my own vehicle. Waited 45 Felt belittled by the service rep when I called twice to schedule service as if I didn’t know what I was talking about with my own vehicle. Waited 45 minutes for the shuttle driver & was blown off when I called to inquire about the pick up. The biggest rub is that the issue is still not fixed and I have been putting off calling to try to get it fixed because I have had such a negative experience with the reps. More

Oil change We had our oil changed and had a recall for back up camera checked. This is a very clean service department. They are always very prompt when arriving We had our oil changed and had a recall for back up camera checked. This is a very clean service department. They are always very prompt when arriving. Would highly recommend this dealership. More

2012 subaru When I totaled my car my daughter and I looked online for several days to figure out what our next car should be. Then we started to drive around deal When I totaled my car my daughter and I looked online for several days to figure out what our next car should be. Then we started to drive around dealerships we met with erika and visited they didnt really have anything on the lot that interested me. She took my information and some ideas of what I was looking for.fast forward a few days later she let me know she had a few card come in on trade. My daughter and I stopped by erika showed us two cars my daughter loved the red subaru. We checked it out and loved it. I feel like we got a fair price and it was low pressure salesmanship. When I was signing all the paperwork erika entertained my 6 year old. Would definitely buy from her again. More

Seevice Always feel rushed through service. They are not interested in answering any questions you have. Asked for a quote for service on another Nissan vehic Always feel rushed through service. They are not interested in answering any questions you have. Asked for a quote for service on another Nissan vehicle twice when I was there and never received it. They told me they would call me the next day with a quote and never called me. Recently got my truck oil undercoated. Looked at it when it was finished and they used the black color. Did not want black I wanted clear but they never asked me. When I questioned why they used black the customer service guy told me "oh, that's what people usually want" (I had previously had two other vehicles undercoated there and they asked both times and I told them clear). I asked if they oiled the rocker panels. They service guy told me "I don't know. He left for the day". He said he would call me back the next day to answer that question....never called. Extremely poor customer service. They just want you out of there and are not interested in any questions. More

Excellent Service I could not have been more pleased with my service experience at Key Nissan in Lebanon. I’m from NJ and was visiting my sister and ended up having a p I could not have been more pleased with my service experience at Key Nissan in Lebanon. I’m from NJ and was visiting my sister and ended up having a problem with my truck . The staff at Key was able to schedule my service ASAP and the excellent mechanics had my truck fixed quickly . They saved my trip . This is the best Nissan dealership I have been to and I’ve been a Nissan owner for over 20 years . Excellent ! More

Fake help Everyone was so helpful u till I said I’ll take it. No one wanted to help with anything after that and no responses w calls or emails. I am now having Everyone was so helpful u till I said I’ll take it. No one wanted to help with anything after that and no responses w calls or emails. I am now having problems and they are ignoring me after buying a truck that has brake issues More