Nissan of Lebanon

Purchasing a Frontier SV I was provided the information needed to make the big decision of purchasing my new truck. We were always treated with courtesy and were never pressu I was provided the information needed to make the big decision of purchasing my new truck. We were always treated with courtesy and were never pressured. He made me comfortable like a friend, not as a salesman. More

Quick service. And treated well. Treated well quick service. Was explained on the wor done. And what I should have done next. Good and clean waiting room your going to do all the serv Treated well quick service. Was explained on the wor done. And what I should have done next. Good and clean waiting room your going to do all the service on my truck. I'll get my next truck there. More

An Experienced Dealership Our salesman, Zach, was amazingly helpful, knowledgeable and friendly. We are a 4 Nissan family with 2 Rogues, 1 Murano, and one Pathfinder. The gener Our salesman, Zach, was amazingly helpful, knowledgeable and friendly. We are a 4 Nissan family with 2 Rogues, 1 Murano, and one Pathfinder. The general manager has been involved with all our purchases and has gone above and beyond his usual duties. I highly recommend this dealership! More

Friendly Service These guys just get on with it. No fuss. No hype. And they're friendly. They make sure you understand what was done and why and what will likely need These guys just get on with it. No fuss. No hype. And they're friendly. They make sure you understand what was done and why and what will likely need attention next time. More

Friendly We took our Rogue in for an oil change. The service tech was very friendly explaining what they would be doing and even calling us at a local restaur We took our Rogue in for an oil change. The service tech was very friendly explaining what they would be doing and even calling us at a local restaurant saying the car was ready. Also, they washed the car. Have never had a bad experience with them. More

Oil change Car was taken in at the scheduled time and I was informed when it was done. No additional service was needed. Excellent job performed on washing the v Car was taken in at the scheduled time and I was informed when it was done. No additional service was needed. Excellent job performed on washing the vehicle. More

Straight forward, no hassle, no pressure! The have the car buying/sales process down. They make it simple and keep the pressure low so as a buyer you can focus on the things that are importan The have the car buying/sales process down. They make it simple and keep the pressure low so as a buyer you can focus on the things that are important to you. More

Inspection I brought my Nissan to what I knew as ‘Nissan North’. I was informed they are now ‘Key Nissan’. I was also told, because of the change in ownership, I brought my Nissan to what I knew as ‘Nissan North’. I was informed they are now ‘Key Nissan’. I was also told, because of the change in ownership, my state inspection would no longer be free even though that was a benefit from buying my car from the former dealership. (First negative feeling towards Key). I had my oil changed and attempted to get my car inspected. Full disclosure, my car was due to be inspected in July! So it goes without saying, I REALLY needed to get this done! I was told my car would not pass state inspection due to a “failing windshield wiper blade”. Thursday morning it was raining. I had no issues with visibility on my 50 minute drive to the dealership nor was there any torn rubber on the blade. The not so helpful man explained for $35 the problem would be solved and he would inspect my car. I said, “I don’t need new wiper blades. And you are telling me you will not inspect my car if I don’t put them on”. He said he would not pass my car if I didn’t. (Second negative feeling of Key). I left, without being inspected. The following day, I brought my car to another state inspection garage. I explained what had happened. Two of the people at the garage inspected my wipers and could not believe what had happened. I paid (again) for a complete inspection of my car. It passed, no new blades needed. (Third negative feeling towards Key). I have purchased three Nissans. Guess where I will NOT be purchasing my fourth! I will never go there again. More

Car smelled like an ash tray when I got in it Company is always trying to scam products and purchases out of you. My car just passed inspection, there was no reason I got a 3 page quotation of veh Company is always trying to scam products and purchases out of you. My car just passed inspection, there was no reason I got a 3 page quotation of vehicle needs. Most importantly I DO NOT smoke and got in the car I almost vomited. My daughter and I quote " the cigarette smell burned my throat." When I spoke with someone behind the counter they "couldn't smell it". It was a cold rainy day and I had to drive 4 miles home with my windows down. Had to leave the windows down over night and wash all of my seat covers to get rid of the nasty smell left in my car. More

Oil change Only issue was computer was down the day of service but employees were great. When I called to set up future appointment everything was updated in th Only issue was computer was down the day of service but employees were great. When I called to set up future appointment everything was updated in the system and didnt miss a beat. Keep up the great work! More