Nissan of Lithia Springs

The worst experience EVERYTIME. This dealership is so incompetent and very non-caring for their customers. I came in during the summer in reference to the class action lawsuit invol This dealership is so incompetent and very non-caring for their customers. I came in during the summer in reference to the class action lawsuit involving my headlamp and they sent me away stating that I needed to wait on a letter from Nissan. They claimed that the case ID number and the postcard that I received in the mail was a scam and that Nissan would send "the real one". I ignorantly believed them and today they stated that I am too late for the headlamp replacement. Brandon stated today that my headlamps are dim, but still did nothing to assist with the liability issue. Once I spoke with Ron and Brandon, they stated that the issue was a Nissan issue not theirs. Please take your car and your matters to another dealership and save yourself a headache dealing with them holding your car longer that average, no communication, and false information guidance. More

Compared to my last visit about 3 years ago, this was by far the best experience yet, my advisor was very professional and courteous. far the best experience yet, my advisor was very professional and courteous. More

I couldn't get in touch with anyone about my car before I scheduled to see if a part was in stock. Left emails and sent messages through call center. Short staffed so I couldn't get in touch with anyone re I scheduled to see if a part was in stock. Left emails and sent messages through call center. Short staffed so I couldn't get in touch with anyone regarding the estimate so they could work on my car. My second estimate said 38$ when it was actually $100. Chad was helpful. He gave me a discount and also double checked my tires bc my estimate did I needed four new tires and I do not. Chad saved it. The guy who checked me in was at fault but he was also working very hard to keep up the slack. More

The customer service was great! The line to get checked in was long but it moved swiftly and someone came down the line and told us they would have us checked in soon and they did. The line to get checked in was long but it moved swiftly and someone came down the line and told us they would have us checked in soon and they did. More

I came in to get my radiator replaced inch two hoses the upper in the bottom holes they cost me over $1700 left in there for four days came back to get it the same day Chess drove it the car was jumping I t upper in the bottom holes they cost me over $1700 left in there for four days came back to get it the same day Chess drove it the car was jumping I took it back and then all of a sudden everything is wrong with it they need spark plugs they need this they need that I’m like what the xxxx I need none of that when I walk when I came in here I just believe that this dealership just took all my money for nothing I am very disappointed with the service and the explanations that was given to me I s all about charging you large sum of money. I felt like I have been ripped off with my eyes wide open More

Not secure that the work done on my vehicle is correct. I was told one thing before I agreed to the work. I pick up my vehicle and something else was done. I was told the mechanic got confused because he w I was told one thing before I agreed to the work. I pick up my vehicle and something else was done. I was told the mechanic got confused because he was working on two cars at the same time. Also no one called me to tell me vehicle was ready for pickup. I called for a status and no one could get ahold of my advisor to give me a status. My car was there from 8:30 to almost 4 pm which caused a huge inconvenience to me ! I was initially told it would take an hour and a half to complete the work. I will never come back to this location! More

Every time I take my car to the dealership they do an excellent job. The customer service is unmatched. excellent job. The customer service is unmatched. More

Friendly and professional service staff. They work to guarantee customer satisfaction in a timely fashion. Would recommend They work to guarantee customer satisfaction in a timely fashion. Would recommend More

This dealership associates were very friendly and caring. Excellent professional customer service was provided there. caring. Excellent professional customer service was provided there. More

From a malfunction that was reported all the way back in March of 2022 and several visits to the dealership my vehicle is still not repaired March of 2022 and several visits to the dealership my vehicle is still not repaired More