Nissan of McKinney

The maintenance department is incompetent. They call the wrong number for progress updates. They provide incorrect information on the work that maintenance techs performed. They cannot estimat They call the wrong number for progress updates. They provide incorrect information on the work that maintenance techs performed. They cannot estimate time to complete and did not wash the car even though they said they would. The service advisor told me to stop by at 6:15 only to learn he left at 5:59. I will not return. More

Very pleasant and efficient. Easy getting the appointment I wanted. Service was prompt and I received updates Easy getting the appointment I wanted. Service was prompt and I received updates More

Excellent service, able to answer all my questions, very quick process and so happy with my new car! quick process and so happy with my new car! More

Good service from the staff, especially Abraham. Although the wait was quite long, the work done was excellen Although the wait was quite long, the work done was excellen More

Not sure if you received previous: Your service equaled the service I received at Sewell: professionalism, courtesy, knowledge of automobile. I am very pleased with the car the McKinney staff helped me sel the service I received at Sewell: professionalism, courtesy, knowledge of automobile. I am very pleased with the car the McKinney staff helped me select. I drove a Rogue for 6 years previously More

We are really happy with the low pressure patient approach from the dealership and our salesman Ali. We looked at several vehicles before deciding and never felt rushed to make a decision. T.J. in fi approach from the dealership and our salesman Ali. We looked at several vehicles before deciding and never felt rushed to make a decision. T.J. in finance did a great job explaining our options and answered every question I had with kind patience and professionalism. Again, there was no pressure and he took his time with us and made sure we were satisfied with the answers he gave us. Definitely the best car buying experience I have ever had. I encourage you to ask for Ali. More

Loved the friendliness…but really loved…the way everyone worked diligently and respectfully until we found a deal all could live with😊 worked diligently and respectfully until we found a deal all could live with😊 More

My experience at Nissan of McKinney was great, everyone I encountered was kind and knowledgeable. And I love my new car! encountered was kind and knowledgeable. And I love my new car! More

Customer care and communication that I experienced was very poor. I had to drive back to ask questions about the service that was done on my car after noticing that nothing was done to it. The guy who ser very poor. I had to drive back to ask questions about the service that was done on my car after noticing that nothing was done to it. The guy who served me was very arrogant and unapologetic about my inquiry even when he acknowledged that he did not communicate to me. To make matters worse, he lied to me by saying he did not see me leaving yet he was on his desk when I passed by on my way out. In my opinion, it is important to furnish customers with all necessary information about service rendered on their cars. I rest my case! More

They are awesome, the tech advisor and all the Nissan team, they made maintenance to my pick up. team, they made maintenance to my pick up. More