Nissan of McKinney

Lacking customer communication skills not being aware of product replacement with out my knowledge .Over booking appointments. product replacement with out my knowledge .Over booking appointments. More

I took my car in for maintenance and some concerns with some of the cars behavior. End result no issues but communication was lacking from the service agent and it took several days to get my car back . some of the cars behavior. End result no issues but communication was lacking from the service agent and it took several days to get my car back . Not impressed and felt explanation of the cars issue was lacking and general. Cashier and front facing staff was great and understanding. More

Excellent Service advisors. Ask for Justin Verde, very professional and personable, he is your man to see! Ask for Justin Verde, very professional and personable, he is your man to see! More

They went step by step through process being transparent about cost and different options on the table. about cost and different options on the table. More

Nissan of Mckinney have skilled workers who are professional in the way they go about there work for me professional in the way they go about there work for me More

Great customer service from all the employees. My car looks and feels great. Thank y’all My car looks and feels great. Thank y’all More

Happy with the service they provide Justin was my service advisor he did an awesome job advisor he did an awesome job More

DON’T Buy or Lease from this dealership! ! We leased a 2022 Titan Pro 4X in March. We brought it in for service within 2 months of having it for a whining noise, acceleration issue, and tha ! We leased a 2022 Titan Pro 4X in March. We brought it in for service within 2 months of having it for a whining noise, acceleration issue, and that the clock changes the time and needs to be re-set each time the vehicle is turned off and on. This is our only family vehicle, so they got us a loaner car to drive while they diagnosed the issues. I had to call to get updates, never got an unprompted call about how it was going. Found out that the air conditioning compressor needs to be replaced which is causing the whining, and that they have to replace the radio, both parts were indefinitely back ordered. They were unable to diagnose the acceleration issue. After waiting 3-4 weeks about an ETA on the parts, I called my service advisor and magically the parts we’re going to be in on Monday of the next week and they would call me when they came in. On Thursday, I called and found out the parts were in, but my service advisor was on vacation. So I talked to one of the service managers, Gary about getting repairs scheduled and a loaner car. He said he didn’t have a loaner car available. I explained the situation about that the car was only 3 months old and our only family vehicle and told him to figure something out, even if I had to wait a few weeks to get it done and call me when he did. After not hearing back for a few days, I called Gary again, this time he said there was one person in front of me waiting on a loaner, but it would probably be about a week and then we could get the truck fixed with a loaner. Meanwhile, we have added to the list of things to get diagnosed, we have had to reset our key fobs twice because they stopped working, and you have to be right up on the vehicle for remote start to work, kinda defeats the purpose. And still no diagnosis for why it’s have acceleration issues. After waiting almost 2 weeks, trying to be patient, I called Gary again. Gary is no longer at Nissan and nobody knows about getting me a loaner. I get redirected to my service advisor who can only tell me they’ll call when a loaner is available. I am paying payments on a deluxe vehicle, driving a truck I don’t trust won’t break down on me. I can’t get service without a loaner vehicle, can’t get a loaner and no matter how long I wait or who I talk to. Don’t trust these vehicles or anyone at the dealership. They don’t sell quality vehicles, they don’t work with you to help make it right. They drop the ball every time and poor, poor communication. Would discourage anyone from buying a Nissan at this dealership and working with this service department, unfortunately we’re stuck. More

Service was first class. Everything done that was promised. Would recommend to anyone that needs service Everything done that was promised. Would recommend to anyone that needs service More

Service Dept excellent and would recommend Mike Rife. Sales Dept. not so much based on last experience!!! Sales Dept. not so much based on last experience!!! More