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Nissan of McKinney

McKinney, TX

4.2
973 Reviews

3800 S Central Expy

McKinney, TX

75069

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Showing 973 reviews

March 29, 2022

Justin was great! He patiently explained everything! He tried to go the extra mile with a car wash, but it was not working. Lol! Thank you Justin! More

by teresav22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Verde
Mar 30, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

March 27, 2022

The staff were extremely friendly and helpful and made sure my experience was a fantastic one. More

by extremevarnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Manning
Mar 28, 2022 -

Nissan of McKinney responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 26, 2022

Everyone is always so nice & respectful. I’ve been coming here several years, and I always get outstanding service. Thank you for being so awesome! More

by ruth2871
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gray
Mar 28, 2022 -

Nissan of McKinney responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 25, 2022

I was very happy with the service I received with my first oil change on my 2021 Nissan. Also, the work was performed quickly, my car was washed and Justin took the time to explain some features I had q More

by cetaylor50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 28, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

March 23, 2022

Mike is great to deal with, but whoever did the free inspection said I needed new windshield wipers right away because mine were torn. That is a flat lie. The ones on it are only a few months old (I rep More

by Sarah 2.0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 25, 2022 -

Nissan of McKinney responded

Thank you for your feedback!

March 22, 2022

Awesome staff! Very helpful. Nice. Had exactly what I wanted and made sure I was comfortable. More

by None
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabetha
Mar 24, 2022 -

Nissan of McKinney responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 18, 2022

Took it to the shop no one ever called me back and to top it off the scratched my vehicles and blamed us More

by martha_arizmendi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Gray
Mar 23, 2022 -

Nissan of McKinney responded

Hello Martha. As we discussed, the pictures taken of your vehicle before any service was performed show that the scratches already existed. However, in attempts to provide you with above and beyond customer service, we happily buffed out the scratches in question. We regret to hear that this was not enough to appease you. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

Mar 23, 2022 -

martha_arizmendi responded

It so funny you said pictures were taken at 7:20 am. We arrived at your dealership at 7:00 am and pictures were taken before we left we were gone by 7:11am so how were they taken at 7:20. You said the advisor was going to call me early in the morning and still didn’t hear from him.So I called him told him what happen said sorry that happened. And yes I can still see the scratches.

March 17, 2022

Arrived at 6:45 AM to drop off my car for service. Was greeted by a smiling and HIGHLY PROFESSIONAL service rep named Justin Verde. He immediately established a rapport with me that laid the foundatio More

by Anjfolsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Verde
Mar 18, 2022 -

Nissan of McKinney responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 12, 2022

Excellent dealership and service center I have been going to for over 13 years now! More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rife
Mar 14, 2022 -

Nissan of McKinney responded

Thank you for your positive review!

March 11, 2022

They took my car back at my appointment time and finished before their estimated time. Justin was very professional and answered all my questions. More

by Lizzieb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 14, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback!

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