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Nissan of McKinney

McKinney, TX

4.1
977 Reviews

3800 S Central Expy

McKinney, TX

75069

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Showing 977 reviews

March 18, 2022

Took it to the shop no one ever called me back and to top it off the scratched my vehicles and blamed us More

by martha_arizmendi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Gray
Mar 23, 2022 -

Nissan of McKinney responded

Hello Martha. As we discussed, the pictures taken of your vehicle before any service was performed show that the scratches already existed. However, in attempts to provide you with above and beyond customer service, we happily buffed out the scratches in question. We regret to hear that this was not enough to appease you. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

Mar 23, 2022 -

martha_arizmendi responded

It so funny you said pictures were taken at 7:20 am. We arrived at your dealership at 7:00 am and pictures were taken before we left we were gone by 7:11am so how were they taken at 7:20. You said the advisor was going to call me early in the morning and still didn’t hear from him.So I called him told him what happen said sorry that happened. And yes I can still see the scratches.

March 17, 2022

Arrived at 6:45 AM to drop off my car for service. Was greeted by a smiling and HIGHLY PROFESSIONAL service rep named Justin Verde. He immediately established a rapport with me that laid the foundatio More

by Anjfolsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Verde
Mar 18, 2022 -

Nissan of McKinney responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 12, 2022

Excellent dealership and service center I have been going to for over 13 years now! More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rife
Mar 14, 2022 -

Nissan of McKinney responded

Thank you for your positive review!

March 11, 2022

They took my car back at my appointment time and finished before their estimated time. Justin was very professional and answered all my questions. More

by Lizzieb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 14, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback!

March 06, 2022

Easy to deal with and everything went smoothly. Chris was great to work with in sales…very patient and attentive. Highly recommend Nissan of McKinney. More

by DrAminMusani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 07, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

March 01, 2022

I love my service advisor Brandon. He is very professional, accurate, and timely. I highly recommend using Nissan of McKinney Service Dept. I have had great service. More

by Tonya Love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 02, 2022 -

Nissan of McKinney responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 01, 2022

Many changes from my last visit, this visit was the very best service I have received from any Dealership ever! More

by jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Palmer
Mar 02, 2022 -

Nissan of McKinney responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 21, 2022

The entire team at Nissan of McKinney was amazing. I will definitely do business with them in the future. Shout out to Edgar my salesman, Mike who did my trade and Nick in finance. More

by Jared Morris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar, Mike and Nick
Feb 22, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

February 19, 2022

Very pleasant experience. The sales consultant Jacob Parker was very patient and helpful and answered every question without hesitation. The finance manager David was ver More

by Sukeshi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Parker, finance manager David. B
Feb 21, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

February 16, 2022

Great experience like every time I have used them! Fast diagnosis and had me up and running before the estimated time! Great customer service!! More

by JeremyKnoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 18, 2022 -

Nissan of McKinney responded

Thank you for your positive feedback, from all of us here at Nissan of McKinney!

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