Nissan of McKinney

GreatNo one has asked me if I still enjoy the car since Great No one has asked me if I still enjoy the car since I drove it off the lot Not even service department asked me how I liked my purchase Great No one has asked me if I still enjoy the car since I drove it off the lot Not even service department asked me how I liked my purchase More

How about you just stop using the tactics that everyone tells you about and try to be and honest and upfront dealership. I have constantly reached back out to them in hopes they would make it right so I w tells you about and try to be and honest and upfront dealership. I have constantly reached back out to them in hopes they would make it right so I wouldn't have to leave this review but I am constantly ignored. Unfortunately, we had to leave a used Nissan in the service department (which actually seemed honest and helpful) that stopped working and was towed to their location. The service folks told us the car wasn't going to be super reliable for our son and recommended selling it asap. A very nice used car sales person just happened to come out and say hi to us and really tried to help us so we thought we would take a look around and see what they had. We drove 4 or 5 cars and settled on a used Camaro. Our nice, friendly, and helpful salesperson had to leave us for an appointment with another customer so we were handed over to someone else. Again, friendly and helpful. Once you decide on a vehicle that is when the friendly and helpful stops. The internet price is not the correct price. It is $2000 more for tire rotation, oil change, change the air filter, etc. etc. Work that they claim they do and update the carfax with that work. The thing is, they really don't do any of that work and then fabricate it even on Carfax. The onboard computer on the car showed 23% oil life left, and 25% air filter life left, even though they claim they changed them. I trust the computer more than the sales team. Then they haggle with you only as long as you use their financing so they can get a bank kickback. Oh and then they really try to stick it to you playing with interest rates and games. More to follow on that. So I made a deal with the salesperson on the price after almost walking out ( which in hindsight based upon the bait and switch, WE SHOULD HAVE) and I told him that I would only agree to this price if the finance team didn't try to sell me a bunch of stuff I wasn't interested in. (We were on hour 3 at the dealership at this point). We wait 30 minutes outside of the finance offices and finally get into the room of pain. And pain it was, another full hour of bait and switch and crappy tactics. He went through all of the normal things, paint protection, gap insurance, everything you can imagine and for a couple hundred bucks more on each payment it could be ours. We said a hard no, he tried again, we said a hard no, he tried again. We said no, no, no, no. He went to the office next door and sent in the closer, and we said no. He came back and said what would it take for us to consider it and we jokingly said FREE. He went back next door and came back and said, ok its free. I said so let me guess, you got me approved for a lower interest rate and you are using that money to give me this for free. He was shocked that I knew the game. Again we said NO, and just give us the lower interest rate instead. He did it but he was not impressed. During the time in finance, we were told by the sales person that he would "wash the car and get the floor mats installed and have it ready when we were done". I get in the car after we signed all the documents (6 TOTAL HOURS TO BUY A CAR!!!) saying that the dealer owed us nothing, etc. and I didn't notice right away, but when I got the car 1.5 hours home, I noticed that there were no car mats. (think 1980's) I called the sales person and he said that he noticed that when he was getting the car washed and there were no floor mats with the car. Wow. Such an old game. We talked to the manager and were assured they would order them and have them shipped and now 6 weeks later we still do not have them and they claim they sent them. All I can say is, if you are thinking of buying a car - BUYER BEWARE - Go somewhere else. You will thank me later. More

Hooray!I been consulting & reviewing my car & concerns Hooray! I been consulting & reviewing my car & concerns with Mr. Brandon Palmer. Knowledgeable, kind, listens, very professional and He has earned my Hooray! I been consulting & reviewing my car & concerns with Mr. Brandon Palmer. Knowledgeable, kind, listens, very professional and He has earned my trust! I drive right in and ask for him . Or I call and make sure he’s in that day! He even returned my call. That’s the kind of professional Nissan has to deliver! Kudos to all! I’m extremely detailed and jealous w my investment. More

From start to finish this was a great experience. I highly recommend this dealership, and our sales consultant Sean (Dragon Slayer) McDougle was amazing. We are heading back later this week to get a Ro highly recommend this dealership, and our sales consultant Sean (Dragon Slayer) McDougle was amazing. We are heading back later this week to get a Rogue. Can't say enough good things about this dealership. More

Best customer service especially Robert G in the Service Center. I can always count on him taking care of me. Center. I can always count on him taking care of me. More

They were prompt and friendly and I love it when they clean my car thank you clean my car thank you More

No customer service, they tried to charged my service when I have a prepaid maintenance plan. Also I was on #3 and I was attended the last one. when I have a prepaid maintenance plan. Also I was on #3 and I was attended the last one. More

Great service, very professional. Clean and bright dealership. Service advisor is the best ever!, extremely good. dealership. Service advisor is the best ever!, extremely good. More

Had wonderful experience shopping for our Porsche. Our salesman Connor Bowlin was very nice, funny, and super professional and cute too…lol. The lady General Manager was sweet along with that. They almost salesman Connor Bowlin was very nice, funny, and super professional and cute too…lol. The lady General Manager was sweet along with that. They almost matched our quote. They even have a cool break room with free coffee, and lattes as well as a kiosk to pay for sandwiches, ice creams, etc. My kids loved hangin out there, making their own lattes and what not while the paperwork was in progress. Overall they did awesome and I had an amazing experience buying our car at Nissan, McKinney :)) … More

Excellent customer service! Justin Verde is great at taking care of his customers and making sure everything is top notch! taking care of his customers and making sure everything is top notch! More