Nissan of McKinney

Easiest experience The attention was great. The process was so quick and easy it made car shopping pleasant. Julian Trujillo really knows what he's doing. He was able to The attention was great. The process was so quick and easy it made car shopping pleasant. Julian Trujillo really knows what he's doing. He was able to understand what I was looking for exactly and helped me find the perfect car. I will definitely be returning! Alberto Pinzon More

Nissan of McKinney - Poor customer Service The dealership was misrepresenting the Security + agreements to customers at the point of sale. After much communication Nissan of McKinney General M The dealership was misrepresenting the Security + agreements to customers at the point of sale. After much communication Nissan of McKinney General Manager, David Kelley, corrected the contract. Mr.Kelley was contacted on multiple occasions since October 2016 for a refund on the cancelled Security + agreement and continues to fail to respond. Nissan of McKinney owes me the $518.29 remaining on the contract and will not answer calls, emails, or any form of communication. This communication below has been sent to Mr. Kelley and the finance manager on several occasions and they will not refund the money or respond. Nissan of McKinney January 17, 2017 David Kelley, General Manager/Partner 3800 S. Hwy 75 McKinney, Texas 75069 (214)544-4900 Dear Mr. Kelley, I purchased a 2013 Nissan Altima from your dealership, on April 26, 2013. The sales contract for the 2013 Nissan Altima, please see attached, included the purchase of the Security +Plus Prepaid Maintenance Agreement for $1,000.00 . The Security +Plus Prepaid Maintenance Agreement was for 60 months or 75,000 miles. I have since sold the 2013 Nissan Altima as of October 4, 2016 and the odometer reading on the vehicle was 36,128 miles. I am requesting a refund/cancellation under the terms of the Security +Plus Prepaid Maintenance Agreement purchased from Nissan of McKinney. My cancellation request is effective as of 10/4/16, the date ownership of the vehicle transferred to the purchaser, with the mileage of 36,128. All necessary documentation has been included with this request: *Odometer Disclosure Statement from Sale *Power of Attorney to Transfer Motor Vehicle *Nissan Motor Acceptance Corp Letter – Proof of Contract Obligation being satisfied *Texas Certificate of Title – Nissan Motor Acceptance Corp releasing lein *Automobile Purchase Agreement/Contract *Security +Plus Prepaid Maintenance Agreement (Contract) Thank you in advance for your prompt assistance in processing the refund due, as per the terms of the contract/agreement. Please send the refund due to the following address: xxxxxxxxxxxxxxxx More

Great service and people From talking with them before our purchase, thru the buying process and up to now for our first service we have found everyone at this dealership to b From talking with them before our purchase, thru the buying process and up to now for our first service we have found everyone at this dealership to be friendly and helpful. Service was quick and extra care taken. More

Professionalism and Service at Nissan of McKinney Jake Johnson, Sales Associate for Nissan of McKinney, was my first encounter upon my arrival at the dealership. His professionalism and personal appro Jake Johnson, Sales Associate for Nissan of McKinney, was my first encounter upon my arrival at the dealership. His professionalism and personal approach as he engaged with me from beginning to the end of the sales process made an enormous difference in the successful transaction that transpired. His commitment to "Service" made it a truly exceptional experience! Jake is definitely an asset to the sales team of Nissan of McKinney. More

Efficient and personable This dealership and most especially the service department gives creedance to the "Excellence" motto of Nissan. I received fast and efficient service This dealership and most especially the service department gives creedance to the "Excellence" motto of Nissan. I received fast and efficient service each time I have brought my car in for either a recall or maintenance. More

Great Service Department employees I appreciate the knowledge and level of customer service I received from a young man named Derek. You have a good one there. He made my experience a g I appreciate the knowledge and level of customer service I received from a young man named Derek. You have a good one there. He made my experience a good one. More

Excellent care What a diamond in the rough. A dealer who actually does more than they promise. I could not be happier with my new car or the dealer I purchased it fr What a diamond in the rough. A dealer who actually does more than they promise. I could not be happier with my new car or the dealer I purchased it from. Best Nissan dealer in Dallas or Houston. More

Get everything in writing and notarized! I am a widowed grandmother and I went to Nissan to buy my second used vehicle from them. First I looked online at the certified cars, found one I lik I am a widowed grandmother and I went to Nissan to buy my second used vehicle from them. First I looked online at the certified cars, found one I liked and went to purchase. I thought everything was going fine. I was told what my monthly payment would be but since it was late Saturday night the paperwork would be ready Monday morning. Oh, and they wanted time to "get me" the 7 point or something warranty. I was assured by the salesperson and this finance person that the car was certified. It had a little more than 7,000 miles on it. No one ever called me back on Monday. They had insisted on Saturday that I take the car home on Saturday because it was a "done deal". I called on Tuesday and someone told me that until there was a final finance agreement I couldn't come and sign the papers. I was confused because I thought it was all done. I became irate and asked to speak with a finance manager. Ron Gibson came on the phone and apologized for no one calling me back and blah blah blah. I made an appointment to meet with him. The appointment was made because I did not have another 2-3 hours to spend in their waiting room again. I arrived on time and was seen 1 hour later. Mr. Gibson was very nice and we reached an agreement. He told me that they couldn't get me the 7 point warranty included but the car was certified. The salesperson had told me that I would receive the 2nd key fob when I came to get the tags. I didn't get a 2nd key fob and when I asked the salesperson he called the finance department and told me that I would have to pay hundreds of dollars for it. I was in a hurry and just thought oh, well and left. When I took my car in to get it serviced I was told that I would have to pay for the oil change and tire rotation and I disagreed because the car was certified. They said no. I asked to speak with Mr. Gibson. He was with a customer and I waited for two hours to speak to him. He could not remember our deal and said he would have to check the records and would call me the next day. He didn't. I called on Wednesday and asked to speak with someone and was referred to Brandon Galvan. He said that he would look into and call me back on Friday regarding the paperwork. He didn't. I call the next Tuesday and could not reach Mr. Galvan but Mr. Gibson did come to the phone. I asked why he hadn't called me back and he said that the service person was supposed to call me back and tell me that the car is certified. I told him that he hadn't and he said he would check it out and call me back in 20 minutes. He didn't (surprise). I called back in 4 hours and was directed once again to Mr. Galvan who told me that he had checked into it and the car wasn't certified. I asked what was the recourse because I was assured that it was certified. I mentioned at the beginning of the letter that I am a widow for a reason. As a single woman it was mandatory for me to have a car that is certified. I do not know how to work on them and don't have lots of money to spend on repairs. So when I tell people that I made sure that the car was certified, I asked several times and was assured that it was certified. Mr. Galvan said that it came down to one person's word against another person's word. I told him again that I was not lying and I knew what was said during the finance agreement. I then asked him why did Ron Gibson tell me earlier that same day that it was certified. Mr. Galvan said he didn't know why but there was one more place that he could look. Guess what?? He looked somewhere else and said yes the car was certified. He even told me "You are not crazy! We are the crazy ones". He told me that he would contact the salesperson regarding the key fob the next day. Did I mention that I had purchased the vehicle in September and this has drug out since then? That was two weeks ago and I still haven't gotten a key fob. I called again and was directed this time to Ron Gibson. He said he would let Mr. Galvan know that I had called when he came in at noon. That was four days ago and he hasn't called back. So basically I have been called a liar, given the run around, assured that I wasn't crazy by the sales department at Nissan of McKinney. I haven't received a key fob or an apology for all of the arguing and time spent of attempting to get something that I was told I had. I am sure that I will get the standard response "so sorry we couldn't" and contact the manager. I will be contacting the manager and I will also tell people of my last experience with Nissan. More

Excellent service at McKinnet Nissan McKinney Nissan service is the best I've ever experienced, as are the service assistants. In particular, My service assistant, Jordan Farmer, takes sp McKinney Nissan service is the best I've ever experienced, as are the service assistants. In particular, My service assistant, Jordan Farmer, takes special care to see that my car is compliant with technical advisories and courteously professional in scheduling appointments. Also, the waiting area is among the most commodious and customer friendly I've seen. More

Worst service ever The service representative has zero customer service I had so bad experience since we bought two cars from them last year one of those car Sentra one. The service representative has zero customer service I had so bad experience since we bought two cars from them last year one of those car Sentra one. Has different problems since we bought it It's 2014 we have service contract with them should cover any mechanic issue ,so when we had problem we went to them between two service representatives we lost they keep telling us we are not covered and your car is fine Was so rude since Chad fixed it I forget to say the first problem happend on the same week we just bought it After all today I went over there I had another issue in my car loudly voice come from the car so I went at 6:15 met Derck he was a sales representative so when I started to tell him what's happen he pointed to me with hand to just wait because he has to make this phone call , then after I told him what's happened to my car he said we will not be able to assist you today or tomorrow may be feb 12 k said it's too far I can we find something close, he went to my car to see what's going on then he said I think it's transmission we will have it at least 10 days Then he pulled up my contract then he said I see you have 2 warrants but you will pay $146 to diagnose the car I asked him why we should covered he said even though we are not open the light and open the business for just nothing you have to pay Was so rude I told him please I need you to give me reason in contract say that He said why we have to argue in so rude way Honestly I got so upset and said you don't have any customer service you from the beginning keep dealing as I have to big you to get my car done Please stay away from this dealer no one cares There cars so bad and more than that the service terrible I never write any review bad but for today they bush me to do so I left the shop on tears Don't stress your self More