Nissan of McKinney

Disappointed and deceived Customer with the complete deal Overall I did not expect this kind of unprofessional from this company. To start with, even the very first experience was not awesome. I reached Overall I did not expect this kind of unprofessional from this company. To start with, even the very first experience was not awesome. I reached them to appraise my car for sell. The entire process was not informed in the beginning and sales person did not even have a courteous gesture. After the appraisal, first they confirmed 13,200 but after immediately a director full of attitude(to show us that buying a car is big favor to us), reduced the quote to 11000 giving few reasons. Not sure why they could not do enough due diligence in advance and present me the final number. Looks like its all a game to show the customer that its all favor whatever they offer. Though they commit to meet KBB numbers, even though everything was excellent in the car, they couldn't keep the KBB sale price offer of 12,300. As I could not have any other deal in the meantime, I approached sales person over e-mails and he confirmed (sales agent Aaron Bantu) 11,500 as the final offer after negotiation. When I arrived to sell my car, there were many surprises - After half an hour of starting the process, sales person tells that they cannot provide the check upfront. - Why this could not be told in advance, I am not able to apprehend. By now, they knew, I need to sell the car that day due to my international move. After some more time, the manger or director full of attitude, comes up and tells that they can only offer 11,300 and totally negates what was committed over e-mail, putting all the blame on sales person who was interacting. It was all appearing as acting and pre-setup. The other senior person when I approached to verify about any other possibilities of getting the check upfront, did not loose any opportunity to convey again that's its favor not the business and told, I am still open if don't want to sell my car since they already knew it is the last minute deal for me. I could not expect this entire setup and game played by the entire team. Finally, they did all the paper work but NOT even provided a receipt first till asked in number of ways to a number of people. There is not bill of any sort for this transaction. WORST EXPERIENCE INTERACTING WITH THEM!!! More

Disappointed and deceived Our entire experience with Nissan of McKinney left us so frustrated. They deceived us about what the extended warranty covered. We were told we woul Our entire experience with Nissan of McKinney left us so frustrated. They deceived us about what the extended warranty covered. We were told we would get a rental car whenever we needed service and they fought us or tried to charge us for a car each time we brought it in for service. It was brought in 5 times because they wouldn't give us a rental car, they would take days instead of the hours they said it would take, they had the wrong part, excuses, excuses, excuses. After 5 months, 5 visits, the car still isn't properly fixed so we traded it at a different dealership. What a waste of time, money, energy. Now they won't answer the phone so I can fight to get my full refund on my extended warranty that they never honored. More

Fantastic crew My wife and I had originally gone in to get an oil change on our 2018 Frontier. She has always liked the Midnight Edition Frontier but we couldn't aff My wife and I had originally gone in to get an oil change on our 2018 Frontier. She has always liked the Midnight Edition Frontier but we couldn't afford it first time around. We talked to Curtis, the dealer there, who shuffled numbers and finally got her the truck she's always wanted in the price range we could afford. Curtis was not only very nice, courteous and helpful, he really went out of his way to understand our needs and work within the very tight budget restraints we had. I told my wife on numerous occasions there was no way he was going to get that truck for us and I'll be damned if he didn't do it. Curtis is our man now and we will make sure to deal with him anytime when we have vehicle needs. More

The best dealership in Dallas I just purchased my third vehicle from this dealership and will be loyal to them going forward. Extremely professional and over the top customer serv I just purchased my third vehicle from this dealership and will be loyal to them going forward. Extremely professional and over the top customer service! Thank you Chris Nix for running a top notch dealership and Peter Sayroo for making this the best purchase experience so far! As a long time BMW girl, they don’t even come close to you in comparison. More

Safety recall Smart xxx in the service department told us to take a Nissan under warranty and a safety recall, to the dealer we bought it from. Also said our car ha Smart xxx in the service department told us to take a Nissan under warranty and a safety recall, to the dealer we bought it from. Also said our car had been wrecked, all the while he hadn’t even looked at it! No problem Nissan if McKinney will not ever bother you again! More

updated I wrote below review and gave one star to dealer a few weeks ago. I wanted to give 4 stars now, because service manager Mr. Clint Givens and I had a I wrote below review and gave one star to dealer a few weeks ago. I wanted to give 4 stars now, because service manager Mr. Clint Givens and I had a discussion. Mr. Givens is decent, fair, and professional. He gave me full refund. The only reason why I didn't give 5 stars is because I believe dealer should improve its electronic car key testing process. I still don't understand why dealer did poorer job than locksmith. would put no star there is an option here. I am driving a Nissan altima I purchased from them. The electric car key stopped working, so I took it to them hoping them they can repair it. They charged me $154 for telling me my car key was not repairable, and need a new key with price of $350. I took the same key to a local locksmith. After putting a new battery, the car key works fine. Bottom line: don't go there, they are not worth your trust. More

Awful service center Bad experience with the service with my car, never recommend to anyone going here , they actually pretend that they did service, they didn’t do anythi Bad experience with the service with my car, never recommend to anyone going here , they actually pretend that they did service, they didn’t do anything More