Nissan of McKinney

Go See Jay Dunacusky JAY is super helpful and informative. Will definitely be coming back to see him in the future. He greeted me immediately and was not pushy like other JAY is super helpful and informative. Will definitely be coming back to see him in the future. He greeted me immediately and was not pushy like other dealerships. More

Rude and Poor Customer Service First off, James was patient and accommodating...had no issues with him. I pulled the price off USAA first then found a cheaper price on Autotrader. First off, James was patient and accommodating...had no issues with him. I pulled the price off USAA first then found a cheaper price on Autotrader. I asked them to go $1800 less than the Autotrader number. Jeneva gave me a number that was over any price that was advertised. When I discovered that, I asked to talk to Jeneva and find out how she came about that number. I also mentioned it seemed dishonest. When she came over, she completely avoided my question and just said she cannot come down from the Autotrader price. Instead of pressing my question I asked why they would not budge on price. She said it was what they would get at Auction and I left. Being bothered as to why I received an out the door price above what was advertised, I called and asked for her manager, Julian. Julian also avoided my question and proceeded to sell me stating what if they could go down $1000 from what she quoted me (finally back to their Autotrader price minus $100). Being frustrated and knowing it was closer to where it should have been, I asked for another $100 off. After siting down, it really was only $200 off their asking price. Knowing I was supposed to receive $500 off for being a USAA member, I asked why I didn't receive it. Julian explained that the Autotrader price was $600 less than USAA and it didn't apply. Disappointed in their service at this point was an understatement. I know someone who looks over contracts and they looked at the listing for me. It stated the vehicle was Nissan Certified and it included a 7 year/100,000 powertrain warranty along with roadside assistance. It was even stated in Carfax that it was certified. Their response was that they did the inspection to get it certified but costs them to register it with Nissan. You don't get the warranty without the registration. The beginning prices was $2000, then $1000, then $500, then $399. I finally paid for it but was told by another dealer that it wasn't more the $300 and again I lost money and they dishonestly made more. While I was trying to figure out the legality of listing the car as Certified, I had Julian come over and very rudely remark on how I've been there for hours and he wasn't going to take any more money off and that I agreed to the price. He said someone was on their way to buy the vehicle and I needed to make a decision right then. If I hadn't returned my rental car, I would have walked out immediately. His attitude and demeanor was extremely uncalled for. I had never been treated so poorly in a dealership and I was not even working directly with Julian. Needless to say, I feel the dealership was dishonest on several occasions through the transaction, the manager (who should have been better mannered than anyone else) was extremely rude, and I drove away with a car but was unsatisfied on all accounts. I felt as if Julian was stating that I was wasting their time. I did not have James go talk to him or ask him to talk to his manager. I urge others to avoid this dealership as I would not normally take the time to write up a review this extensive should I have only been slightly upset. I feel others need to know what kind of people work there and what you may be up against as well. More

Non-refundable Deposit I'm relocating from NYC to McKinney and found a great car online at this dealership. I called and worked with a nice salesperson. I wanted them to hol I'm relocating from NYC to McKinney and found a great car online at this dealership. I called and worked with a nice salesperson. I wanted them to hold the car for a week until I arrive and could test drive. The sale manager wanted by downpayment as a deposit and it was non-refundable if I didn't buy a that or another car from from them. I told the sales person his manager was out of his mind. The good news was Mac Haik Nissan in Corinth did hold and even better pre-owned Nissan for $500 and it's refundable. I will be living in McKinney and this dealership will not have my servicing business. More

Straight Shooters After a long day of being lied to at AutoNation Dallas I came to Nissan of McKinney. They knew the situation, and never strayed one bit from 100% tru After a long day of being lied to at AutoNation Dallas I came to Nissan of McKinney. They knew the situation, and never strayed one bit from 100% truth and honesty. The sales people are great, finance people, sales manager, even the customer service receptionist was helpful. Also, we live over an hour and a half away, and had been away from home due to the AutoNation incompetence for over 10 hours. Their Starbucks Espresso Double Shots helped! This Dealer, you can clearly see why they truly won those awards. No xxxxxxxx, just Great People :) More

Towing Nightmare After 10 hours of working and negotiations, we find out that one of the deal-breaking answers to one of our initial questions regarding the vehicle wa After 10 hours of working and negotiations, we find out that one of the deal-breaking answers to one of our initial questions regarding the vehicle was a lie. We had researched the towing capacity of the vehicle and had asked 10 hours prior, what the capacity of this specific vehicle was, since most websites cited a range for this model. The towing capacity was vital since it was one of the main reasons for the purchase. We asked the sales associate and manager who both assured us that it was the full amount without properly investigating it (they looked it up on a third-party website trusting their word over what the Nissan website stated). In fact, we asked on 5 different occasions because this issue was key. We decided to come in to the dealership, trusting their word. This was after being jerked around for 3 hours over email and text with a slow response time. I get the dealership is busy, but maybe hire more people rather than jerking around customers. Needless to say, after giving them multiple chances, we drive all the way up to McKinney only to find out that what they had told us to begin with was a lie. We got some cheap apologies and the manager who said he was overseeing the sale, never even offered an apology—even after texting him directly. This was a customer service fail—through and through, and a HUGE waste of time. This dealership should be ashamed of how they treated us… not that it makes any difference now. More

very good savers very good savers and everyone was so helpful i will be happy to send my frinds to get a car of there choice. thanks for everything very good savers and everyone was so helpful i will be happy to send my frinds to get a car of there choice. thanks for everything More

recall on air bag safety work preformed in time designated. comfortable waiting area. several employees not associated with my service appointment, inquired as to my needs whi work preformed in time designated. comfortable waiting area. several employees not associated with my service appointment, inquired as to my needs while i was there, making sure that i had been attended to. first class organization. More