Nissan of McKinney

Good work & good workers Service work and it was done right. I will always look my car over to see if any new scratches or smell of smokers since I do not smoke. The wash job Service work and it was done right. I will always look my car over to see if any new scratches or smell of smokers since I do not smoke. The wash job was excellent and cleaned inside also for which I find is just as important as the reason for the visit itself. More

Not a very good Experience So i was looking for a car for my brother and been to other dealerships to see who will give me a good money for my trade. Since i live in the area i So i was looking for a car for my brother and been to other dealerships to see who will give me a good money for my trade. Since i live in the area i decided to give these guys a chance.. It started off really good with Edwin the Sales Manager he worked a great deal and gave me exactly what i wanted for my Trade for the first vehicle... While i was there i have decided to drive a AUDI Q5 they had and since He had given me such a good deal i decided to buy that vehicle as well.. And it turned out to be the worst mistake and the biggest nightmare.. The car was listed on there website for $30K ... i offered $26,500 For the Car and he accepted and shook my hand and also had me sign his sheet with me and him agreeing on the terms and price. Keep in mind this was all happening at around 8:00 PM . They did all the paperwork and as he was getting ready do send me to finance he saw that the guy who was my Sales agent ( Oscar) pulled out in the Q5 to get it cleaned and Edwin the manager Ran to me and said oh i thought you were buying the AUDI A5 and he had worked the numbers on that and not the Q5 ..Oscar even told him he doesn't understand why he would do that when i did not even test drove the A5 and even the carafax information and everything i signed it had Q5 viN number on it... so he said he cannot do the deal at this point i have already been at the dealership for about 2 hours and it was 10:00 PM at night .. I was so Frustrated that he made the mistake and he should of honored what we agreed on. But Rather he didn't care if leave both of the cars and take my business elsewhere. So he asked me the lowest he can do is $28,500. And that was it at this point they have already taken my Honda accord V6 in for a trade took all my stuff out took my license plates my Toll Tag everything.. So i was frustrated that there word meant nothing . i decided to go ahead and buy the car anyways as i felt my time was too valuable and i have already wasted 2 hours with these people.. Then i go to the Finance just to find out they can't even do financing that late. Yet they didn't inform me that when he was trying to negotiate deals with me to get 2 cars from him. So they inform me that i will have to come tomorrow to sign up the paperwork but i can take the cars home.. Which i did next day around 9 AM i call the dealership and ask to speak to the Director of Finance Jason Reese.. and was told that they are still trying to close out February and he haven't even ha da chance to work on my file . I was a victim of identity theft so i had Fraud alert on my credit file which i have listed for these guys and i was informed that they are only going to send my credit to NISSAN FINANCE< CHASE AND CAPITAL ONE BANK.. Later that day i had 9 new injuries on my credit report and when i called Jason Reese again he said he doesn't know what happened.. How can you be a director or finance and don't know what happen .. SO around 1 pm i called again to see if my paper work was ready to sign and Jason Reese told me he will have it ready by the end of that business day or give me an update before he leaves.. I never got any emails calls or anything from him at all. SO i call the dealership at around 6:30PM speak to Edwin at this point i was extremely frustrated and he told me that the paperwork was ready and i can come pick it up. While i am driving to the dealership OSCAR My sales agent Called and told me that the paperwork was not ready and i was given a false information and i will have to come the next day. So Next day i call and speak to BRANDON IN finance so far he was the only person who has been helpful and i went in and got my papers finally around 1pm the 3rd day .. And these guys quoted me and on my paperwork i signed it says my interest rate is 4.49% on Audi and 3.99% on Nissan but then when both of my accounts were opened the interest rate is different much higher which i am still trying to fight with both banks to get it corrected.. I was not going to write this review at first because i felt these people have already wasted my time enough and they don't really care anyways .. But then again today when i got a call from the BANK telling me the VEHICLE i have traded in the loan is still not been paid off and it has been over 2 weeks.. SO THE REASON I AM WRITING THIS I WANT ALL OF YOU TWO KNOW THIS DEALERSHIP IS A TRUE DEFINITION OF BAIT AND SWITCH AND TOTAL DISAPPOINTMENT .. ANOTHER KICKER THE NISSAN I BOUGHT WAS CERTIFIED WHICH THE SALES AGENT TOLD ME IT INCLUDES IN THE STICKER PRICE BUT NO THEY ADD ANOTHER $2000.00 TO THE TAG PRICE TO MAKE IT CERTIFIED SO DON'T BE FOOLED BY THE STICKER PRICE....PLEASE TAKE YOUR BUSINESS TO OTHER DEALERSHIPS WHERE IT WILL BE APPRECIATED AS I AM SURE YOU ALL WORK HARD FOR YOUR MONEY LIKE I DO.. THEY NEVER HONORED THE PRICE THAT WE AGREED ON NEVER OFFERED ANY COMPENSATION FOR ALL THE RUN AROUND NOTHING. ... SO PEOPLE GO ELSEWHERE DO NOT DO BUSINESS WITH NISSAN OF MCKINNEY .. THANK YOU More

Great! The people there were very friendly at the dealership, they have a lot to offer it's customers and also their children, now that is something I have n The people there were very friendly at the dealership, they have a lot to offer it's customers and also their children, now that is something I have never seen in all the years I've bought cars. An area for the kids to play in while the parents take care of business. More

Always a good experience! Every time I take my vehicle in for service I am greeted quickly, and courteously. They are always friendly at Nissan of McKinney. I have never had a Every time I take my vehicle in for service I am greeted quickly, and courteously. They are always friendly at Nissan of McKinney. I have never had a bad experience when I go there. Due to this great service I have no issue with recommending anyone else to this dealership for service, or otherwise. More

Truly excellent experience We could not be more pleased with our experience. Efrain Guererro was our salesman, Rick Nichol was the sales manager for our deal. I spoke with Maris We could not be more pleased with our experience. Efrain Guererro was our salesman, Rick Nichol was the sales manager for our deal. I spoke with Maris on the phone multiple times before I siting the dealership. We purchased a 2016 Altima and traded in an older Altima. Efrain was extremely professional and friendly throughout the process. We came to Nissan of McKinney from another local dealership and I'm very glad we gave them the chance to earn our business. We were there late on a Friday evening and I'm hypoglycemic and was feeling really bad and we thought we'd have to leave and get some food, then have to come back on Saturday morning to do the deal. Efrain and Rick offered to order us dinner from a local deli, and Rick even picked it up for us while we worked on the paperwork. On top of that, we had accidentally left my drivers license at the last dealership we visited, and Efrain actually went there to retrieve my license while we were with the finance manager. Talk about top rate service!! We got a great deal on a car we're very happy with, and the buying experience was smooth and faster than I expected. These guys are good. Highly recommended! More

Great dealer and great prices Have bought 2 cars and 2 trucks from them and have had a great experience each time. Last purchase took less than an hour and we got a great price. Have bought 2 cars and 2 trucks from them and have had a great experience each time. Last purchase took less than an hour and we got a great price. I would recommend them to everyone looking for a great dealer with a great service department. More

Great experience We live 60 miles away from NIssan of McKinney but Jeremy worked to get us pre-approved before we even got there. I would recommend them to anyone We live 60 miles away from NIssan of McKinney but Jeremy worked to get us pre-approved before we even got there. I would recommend them to anyone More

The Best The process was easy. The salesman was straight forward and get to financing before he pushed the car! The only drawback was that I was there five hou The process was easy. The salesman was straight forward and get to financing before he pushed the car! The only drawback was that I was there five hours. It was worth taking the time, but made for a very long day. More

Stellar Service Although I had to bring my CPO vehicle in for warranty service (which I purchased from another dealer) the level of service I received from Nissan of Although I had to bring my CPO vehicle in for warranty service (which I purchased from another dealer) the level of service I received from Nissan of McKinney was truly outstanding. Chris Freeze my Service Advisor and Kirk McEwen the Service Manager went above and beyond to ensure my satisfaction. This dealership understands what it means to take care of their clients. More