Nissan of McKinney

Found a 2011 pre-owned certified Pathfinder on their internet site. Pricing was OK so I did not haggle on the price. The overall buying experience was pretty good until after the purchase had been concl internet site. Pricing was OK so I did not haggle on the price. The overall buying experience was pretty good until after the purchase had been concluded. I live in Washington State and the vehicle was purchased for my 22 year old son about to graduate from college in New Mexico. All sales discussions were over the phone. When my son flew into the Dallas Ft. Worth area Chris Hughes was kind enough to pick my son up from Love Field and drive him to the dealership. Upon inspection of the vehicle my son found the passenger side floor mat and the owners manual to be missing. Chris searched the dealership but could not find the missing floor mat. No additional attempts at replacing the missing floor mat were made and my son was sent on his way back to Las Cruces NM. On his way back he noticed an ever increasing smell of cigarette smoke in the cabin. By the time he travelled the nearly 700 miles back to New Mexico the stench of the cigarette smell was almost unbearable. The next day my son went over the vehicle with a fine tooth comb and found that both the cabin air filter and the engine air filter were both completely filthy and virtually useless. My son immediately replaced both filters and looked into ways of alleviating the cigarette odor in the vehicle. I contacted Nissan Corporate and was advised that both the cabin filter and the engine air filter were not part of the pre-owned certification process and that, as well as the missing floor mat and the cigarette odor should have been addressed by McKinney Nissan. I was told that they considered this a customer service/satisfaction issue and that these problems should be handled by the dealership. I contacted the dealership via email (with photos of the dirty air filters) and my concerns about the cigarette odor and received nothing in the way of a response. They returned all my phone calls and emails while negotiating the sale but are completely silent in regards to my current inquiry and concerns. I feel that their silence is a measure of the level of customer service this dealership will provide anyone purchasing a used vehicle from them even a certified pre-owned one. Let the buyer beware is certainly someone thinking of purchasing a used vehicle from this dealership should be cognizant of. Especially if the vehicle is to be purchased from their internet sales department where kicking the tires is not something one can readily do especially if one is an out of state customer. Overall I am sorely disappointed with this dealership and would not recommend them to anyone. I have purchased numerous vehicles from various dealerships and would rank this buying experience as my absolute worst. More

I have shopped for Nissan Versa in numerous dealerships over the internet and have seen all kinds of tricks being used to lure me into a dealership to see the car that was "just sold". This dealership was over the internet and have seen all kinds of tricks being used to lure me into a dealership to see the car that was "just sold". This dealership was above board from the start, they offered the price that beat my lowest quote and that price never changed. The process was speedy and smooth with 0 surprises. I am very happy with the way we were treated there and it is my new favorite dealership to shop Nissan. Major xxxxxxto Rick Nichols, Jim Adams and Denver in Finance. More

Just wanted to commend Jay Rogers and the used car sales team at Nissan of Mckinney. I'm very thrilled with my purchase and feel completely satisfied with the level of commitment they have to overall custo team at Nissan of Mckinney. I'm very thrilled with my purchase and feel completely satisfied with the level of commitment they have to overall customer satisfaction. Not only did I get a great deal, the subsequent interactions with service has been incomparable. I would strongly recommend buying a pre=owned car from this group. Chris Hughes & Chris NIx did an outstanding job on the sale! Keep up the good work! More

Great experience. Everyone in the Dealership was very helpful and the service was outstanding. Nate did a great job and worked with me throughout the process. helpful and the service was outstanding. Nate did a great job and worked with me throughout the process. More

These guys were so accomodating, kind and patient. We are not easy clients. But one of the reasons I came to the Used Cars of McKinney Dealership is because we have a Nissan Quest and we love the servic are not easy clients. But one of the reasons I came to the Used Cars of McKinney Dealership is because we have a Nissan Quest and we love the service department. Brad Reed and the entire crew over there have consistently taken great care of us, and many times have gone above and beyond the call of duty. When we went to the preowned section to get us a newer used car, they were so-o-o accomodating... Chris Nix showed us around, a bunch of cars, were incredibly patient as we changed our minds a million times and were completely unclear about what we really needed... Adam came out of his glass room and visited with us... We never, ever felt like we were getting the "hard" sell, and every car that they presented seemed like a great value... Also, Raul in financing was super nice, and took great care of us... He made the financing part easy, and again, accomodated our desires to spend as little as possible, and understood our "big picture" ideas to financing. I really appreciate good customer service... My Dad says that good a good salesman's goal should not be to sell, but rather to help... The folks at Nissan of McKinney are very helpful, and I would highly recommend that you purchase your next ar from here... Oh! Yes, we have visited other car dealerships as well... they are nice at first, but it's just not the same. More

I'm so frustrated with Nissan of McKinney. We tried for about a month to buy a (used) car there and it was a horrible experience. Sales people not returning phone calls, being put on indefinite hold when c about a month to buy a (used) car there and it was a horrible experience. Sales people not returning phone calls, being put on indefinite hold when calling the main number, etc. At one point they tried to sell us a car that had some sort of mold problem and smelled HORRIBLE. They tried and tried to sell it to us and insisted the smell would go away. We refused and a week later when we went back they admitted that it still smelled terrible. Obviously we should have stayed away. Unfortunately, they had the exact car we were looking for (for our business) at a good price and we needed to get it done. So we finally just walked in one day and forced them to sell it to us. That's where things went from bad service to, I think, fraudulent. We took a finance letter from our bank to the dealer with us. The finance manager tried to have us sign some blank documents, but we insisted that they fill them out and include our bank name. He did, we signed and drove away. Then a week later we get a call from another bank telling us they had our auto loan. When I called the dealer (after being put on indefinite hold twice, the third time insisting they find me a live person right away) the guy was belligerent, told me that they could finance with whoever they wanted, etc. When I told him my contact specifically named my bank, he didn't believe me and told me to come in and show him the paperwork. Unbelievable. Finally, he told me he would have to do some research and would call me back in 20 minutes. Would anyone like to guess if I got that call back? Ha ha. Go to Nissan of McKinney at your own risk. If you can fight through the horrible service, they can't be trusted to honor a signed contract. More

The absolute WORST dealership I've ever set foot into. I drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects (interior and exterior) and he sent pictures, but conveniently decided not to send the pictures of the DEFECTS. Instead, Chris Hughes sent "pristine" pictures of the vehicle and recommendeded it highly. When I got there I found that the 2007 Ford Explorer Eddie Bauer that I thought I'd be buying was actually a COMPLETE disaster. The front and rear bumpers were scratched and cracked. The interior was leather, but was mistreated and was scratched/holey/etc. The driver's side back door wouldn't let him out after our test drive and he kept reassuring me it was just the child safety lock (NOT the case...and was proven with no apolgoies or explanations from his end concerning his lie). The radio wouldn't work AT all. The back hatch was missing a clip and the interior of the hatch was banging the whole time during our test drive, but he claimed it wasn't doing that when he drove it. Basically, he was a liar and manipulator and his boss was even worse. He came out (disheveled and unprofessional looking) and asked what the issue was. I told him flat out I was disturbed by the treatment I received from Chris Hughes concerning this vehicle and he looked at me and said "Well, we aren't going to fix anything on this car for the price it's at." and walked away. That was my cue to leave, and I told them this review would be posted. They didn't care one bit. Take a look at other "bait and switch" reviews that have been posted, and you'll see that I'm not the first or last to comment on their tactics. Attitude goes a LONG way, and this dealership has one of the worst. Thank goodness Dodge City was a block away and I found the best staff and bought my car from them on the spot. More

When I started, everything seemed okay, I was blindly trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing with a dealership like Nissan, I would keep my vehicle in great shape. I had a brand a used car which I bought from them that died after a year. It only had one owner previously and they swore it was fine. I later discovered that it had major issues and I had to pay $7000.00 to fix it. They refused to help with the cost to fix it, but offered to sell me a new one and add the old payments to this one. I was in a tough situation, and I gave in, I started taking it regularly for servicing, it started having major issues not too long ago and they said it was an engine problem, even though it was new, I paid $1000.00, to pay for it to be fixed, afew months later, they tell me that my engine needs to be replaced, and that it will cost $9000.00 dollars and the corporate office might help. They gave me a no to call, I did but the gave me a run around. I wrote to the ceo in an email and he didn't respond, instead, he asked the servicer I was working with at the time, Jordan to communicate with me. He told me that Nissan was willing to pay half, if I came up with the other half and they would put in a new engine. In the mean time, I haven't had a car for months.I even have this in an email. Half $9000.00 is still a lot, but I came up with the money. I started making payments, and when I was almost complete, my initial servicer, Jordan had quit and the one who took over, Brad told me that there is no such thing, they would put in a used engine on my vehicle for the half that I had come up with. I was extremely frustrated and I requested for a refund of the payments I had made thus far. They only refunded part of the money in my account and the other part of it that they are saying they refunded hasn't shown up yet, it's been four days. When I called to find out what happened to the rest of it, Brad said, oops we didn't refund the all of it, i'll go ahead and ask the cashier to do so. I am still waiting for it to show up in my account. I have brought several customers to Nissan, but I will never refer anyone else and I will never buy another Nissan or deal with them, ever again,and neither will my friends and or family. More

Sean was an amazing salesman. He was kind, respectful, and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was being very aggressive. If it weren't for the fact we were in a hurry to buy a car and that Sean was quite kind, we would have left immediately. Jay, the finance manager, trapped us in a room for an hour trying to sell us the extended warranty and at one point said we would be stupid not to buy it. This was after he told us our car's manufacturer's warranty was already out when in fact there was another 20,000 miles of bumper to bumper. Finally, we had outside financing and the dealership lost the check from our finance company. So, we received rude voice messages even though we gave them our finance company's phone number after calling them ourselves and being reassured the check had been sent. When I tried to return calls to Jay to sort out the issue and see what we needed to do he was never available to take my call and wouldn't call me back for another week when he'd leave another rude voice mail. More

Nate made the whole buying process quite easy. We were looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questio looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questions and was very pleasant. Would definitely recommend him and Nissan of mckinney. More