Nissan of McKinney

Just wanted to commend Jay Rogers and the used car sales team at Nissan of Mckinney. I'm very thrilled with my purchase and feel completely satisfied with the level of commitment they have to overall custo team at Nissan of Mckinney. I'm very thrilled with my purchase and feel completely satisfied with the level of commitment they have to overall customer satisfaction. Not only did I get a great deal, the subsequent interactions with service has been incomparable. I would strongly recommend buying a pre=owned car from this group. Chris Hughes & Chris NIx did an outstanding job on the sale! Keep up the good work! More

Great experience. Everyone in the Dealership was very helpful and the service was outstanding. Nate did a great job and worked with me throughout the process. helpful and the service was outstanding. Nate did a great job and worked with me throughout the process. More

These guys were so accomodating, kind and patient. We are not easy clients. But one of the reasons I came to the Used Cars of McKinney Dealership is because we have a Nissan Quest and we love the servic are not easy clients. But one of the reasons I came to the Used Cars of McKinney Dealership is because we have a Nissan Quest and we love the service department. Brad Reed and the entire crew over there have consistently taken great care of us, and many times have gone above and beyond the call of duty. When we went to the preowned section to get us a newer used car, they were so-o-o accomodating... Chris Nix showed us around, a bunch of cars, were incredibly patient as we changed our minds a million times and were completely unclear about what we really needed... Adam came out of his glass room and visited with us... We never, ever felt like we were getting the "hard" sell, and every car that they presented seemed like a great value... Also, Raul in financing was super nice, and took great care of us... He made the financing part easy, and again, accomodated our desires to spend as little as possible, and understood our "big picture" ideas to financing. I really appreciate good customer service... My Dad says that good a good salesman's goal should not be to sell, but rather to help... The folks at Nissan of McKinney are very helpful, and I would highly recommend that you purchase your next ar from here... Oh! Yes, we have visited other car dealerships as well... they are nice at first, but it's just not the same. More

I'm so frustrated with Nissan of McKinney. We tried for about a month to buy a (used) car there and it was a horrible experience. Sales people not returning phone calls, being put on indefinite hold when c about a month to buy a (used) car there and it was a horrible experience. Sales people not returning phone calls, being put on indefinite hold when calling the main number, etc. At one point they tried to sell us a car that had some sort of mold problem and smelled HORRIBLE. They tried and tried to sell it to us and insisted the smell would go away. We refused and a week later when we went back they admitted that it still smelled terrible. Obviously we should have stayed away. Unfortunately, they had the exact car we were looking for (for our business) at a good price and we needed to get it done. So we finally just walked in one day and forced them to sell it to us. That's where things went from bad service to, I think, fraudulent. We took a finance letter from our bank to the dealer with us. The finance manager tried to have us sign some blank documents, but we insisted that they fill them out and include our bank name. He did, we signed and drove away. Then a week later we get a call from another bank telling us they had our auto loan. When I called the dealer (after being put on indefinite hold twice, the third time insisting they find me a live person right away) the guy was belligerent, told me that they could finance with whoever they wanted, etc. When I told him my contact specifically named my bank, he didn't believe me and told me to come in and show him the paperwork. Unbelievable. Finally, he told me he would have to do some research and would call me back in 20 minutes. Would anyone like to guess if I got that call back? Ha ha. Go to Nissan of McKinney at your own risk. If you can fight through the horrible service, they can't be trusted to honor a signed contract. More

The absolute WORST dealership I've ever set foot into. I drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects (interior and exterior) and he sent pictures, but conveniently decided not to send the pictures of the DEFECTS. Instead, Chris Hughes sent "pristine" pictures of the vehicle and recommendeded it highly. When I got there I found that the 2007 Ford Explorer Eddie Bauer that I thought I'd be buying was actually a COMPLETE disaster. The front and rear bumpers were scratched and cracked. The interior was leather, but was mistreated and was scratched/holey/etc. The driver's side back door wouldn't let him out after our test drive and he kept reassuring me it was just the child safety lock (NOT the case...and was proven with no apolgoies or explanations from his end concerning his lie). The radio wouldn't work AT all. The back hatch was missing a clip and the interior of the hatch was banging the whole time during our test drive, but he claimed it wasn't doing that when he drove it. Basically, he was a liar and manipulator and his boss was even worse. He came out (disheveled and unprofessional looking) and asked what the issue was. I told him flat out I was disturbed by the treatment I received from Chris Hughes concerning this vehicle and he looked at me and said "Well, we aren't going to fix anything on this car for the price it's at." and walked away. That was my cue to leave, and I told them this review would be posted. They didn't care one bit. Take a look at other "bait and switch" reviews that have been posted, and you'll see that I'm not the first or last to comment on their tactics. Attitude goes a LONG way, and this dealership has one of the worst. Thank goodness Dodge City was a block away and I found the best staff and bought my car from them on the spot. More

When I started, everything seemed okay, I was blindly trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing with a dealership like Nissan, I would keep my vehicle in great shape. I had a brand a used car which I bought from them that died after a year. It only had one owner previously and they swore it was fine. I later discovered that it had major issues and I had to pay $7000.00 to fix it. They refused to help with the cost to fix it, but offered to sell me a new one and add the old payments to this one. I was in a tough situation, and I gave in, I started taking it regularly for servicing, it started having major issues not too long ago and they said it was an engine problem, even though it was new, I paid $1000.00, to pay for it to be fixed, afew months later, they tell me that my engine needs to be replaced, and that it will cost $9000.00 dollars and the corporate office might help. They gave me a no to call, I did but the gave me a run around. I wrote to the ceo in an email and he didn't respond, instead, he asked the servicer I was working with at the time, Jordan to communicate with me. He told me that Nissan was willing to pay half, if I came up with the other half and they would put in a new engine. In the mean time, I haven't had a car for months.I even have this in an email. Half $9000.00 is still a lot, but I came up with the money. I started making payments, and when I was almost complete, my initial servicer, Jordan had quit and the one who took over, Brad told me that there is no such thing, they would put in a used engine on my vehicle for the half that I had come up with. I was extremely frustrated and I requested for a refund of the payments I had made thus far. They only refunded part of the money in my account and the other part of it that they are saying they refunded hasn't shown up yet, it's been four days. When I called to find out what happened to the rest of it, Brad said, oops we didn't refund the all of it, i'll go ahead and ask the cashier to do so. I am still waiting for it to show up in my account. I have brought several customers to Nissan, but I will never refer anyone else and I will never buy another Nissan or deal with them, ever again,and neither will my friends and or family. More

Sean was an amazing salesman. He was kind, respectful, and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was being very aggressive. If it weren't for the fact we were in a hurry to buy a car and that Sean was quite kind, we would have left immediately. Jay, the finance manager, trapped us in a room for an hour trying to sell us the extended warranty and at one point said we would be stupid not to buy it. This was after he told us our car's manufacturer's warranty was already out when in fact there was another 20,000 miles of bumper to bumper. Finally, we had outside financing and the dealership lost the check from our finance company. So, we received rude voice messages even though we gave them our finance company's phone number after calling them ourselves and being reassured the check had been sent. When I tried to return calls to Jay to sort out the issue and see what we needed to do he was never available to take my call and wouldn't call me back for another week when he'd leave another rude voice mail. More

Nate made the whole buying process quite easy. We were looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questio looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questions and was very pleasant. Would definitely recommend him and Nissan of mckinney. More

Although my visit did not result in a sale, Sean and AJ were outstandingly helpful in finding a car for my needs. When I'm back in the market for a car I would definitely buy from them and I'd be more than were outstandingly helpful in finding a car for my needs. When I'm back in the market for a car I would definitely buy from them and I'd be more than happy to point a friend in their direction when they are shopping. More

Last month my wife’s car threw a rod. The cost to repair the car was way too much for us at the time. Reluctant to buy a new car or fix the one we had, we planned on sharing a car for several months or unti the car was way too much for us at the time. Reluctant to buy a new car or fix the one we had, we planned on sharing a car for several months or until our funds were a little better. We decided to go ahead and start shopping the car market to see what was out there. I had a business card for Sean Cummings, a salesman at Nissan of McKinney, and I gave him a call to see what cars were on the used lot. He informed me that he was on vacation but set up an appointment with another salesman. Sean was able to pull a list of the cars available and created a line up of cars for the price range we were looking to stay within. Sean’s co-worker Chris kindly greeted us at the door and even though we told him we were here to look and not buy, he treated us as if we were about to buy the whole lot. He was never pushy and took the time and patience to show us a plethora of cars. We finally found a 2012 Nissan Versa that my wife loved and the fuel economy was great. They were able to put us in the car that day with a low interest payment that we could afford, even with our strained finances. Sean Cummings helped oversee the whole process and made sure our experience there was quick and enjoyable. When we were done filling out all the paperwork, the car was pulled around front for us, fully detailed, and ready to go. More