Nissan of Midland

Horrible I was gonna buy a car, they told me my payment included gap, bumper to bumper, they told me to put everything from my car into the truck I bought and I was gonna buy a car, they told me my payment included gap, bumper to bumper, they told me to put everything from my car into the truck I bought and then we would sign papers and assured me all was set. Went to sign papers and 3/4 into signing they told me I had to purchase bumper to bumper and my payment was going up from what they assured me was included in the first price...... Needless to say after 8hrs of being haggled I left with out the new truck and had to put everything f back into my original car. HORRIBLE SERVICE AND FINANCE SALES PEOPLE More

Amazing Service! I was on a road trip and had a malfunctioning part in my Altima. I contacted the service department while I was still in New Mexico because Midland w I was on a road trip and had a malfunctioning part in my Altima. I contacted the service department while I was still in New Mexico because Midland was our destination. I explained to the service advisor Justin my issue. He was great! Upon arriving he immediately assessed the problem and had a technician start working on it right way. The parts department was also great! They had us up and running in a very short time. I really appreciate your efforts and taking care of us! Traveling can be stressful and to have mechanical problems is even worse. You took great care of us! THANK YOU! More

The best experience in buying my first new car!! My salesman Cain was very helpful him along with the Nissan team gave me the best options possible & they took their time to give me the best deal pos My salesman Cain was very helpful him along with the Nissan team gave me the best options possible & they took their time to give me the best deal possible. I had a great experience buying my first new car. More

Surpassed expectations Amazing experience ! No pressure , questions answered , handled in timely manner and always made sure we were ok , they understood our buying situatio Amazing experience ! No pressure , questions answered , handled in timely manner and always made sure we were ok , they understood our buying situations and treated us accordingly , thank you John Higgins and the rest of the Nissan family! More

Easy Buying Experience We were met at the door by a very nice young man (Cain). He was not a shopper stalker but was very helpful in answering all our questions. He found We were met at the door by a very nice young man (Cain). He was not a shopper stalker but was very helpful in answering all our questions. He found the exact vehicle we wanted on the lot, brought it to the door (it was a cold & windy day) for a test drive. Everyone at the dealership is friendly. More

Great customer service! Sarah worked hard to get me into a car that I wanted, at the price I wanted. She worked diligently to provide the best costumer service that she could Sarah worked hard to get me into a car that I wanted, at the price I wanted. She worked diligently to provide the best costumer service that she could and it showed! I would definitely let anyone know that they should use Nissan of Midland for their car buying experience. More

Did unneeded work and denied needed work. William was great but otherwise the service we recieved at this shop was completely unacceptable. Our vehicle was in this shop over a month for transm William was great but otherwise the service we recieved at this shop was completely unacceptable. Our vehicle was in this shop over a month for transmission problems, apparent electrical issues and the rear wiper not working. The transmission was under warranty. It is what apparently took them forever to fix. Got the vehicle back and had the same exact problems immediately. Went online to some Nissan forums. Discovered it was probably a bad battery. Replaced the factory battery and all the transmission and apparent electrical issues are gone except the rear wiper not working. My vehicle was in this shop a month and got a whole new transmission because the factory battery was dead. You'd think they'd check things like that first. Now the rear wiper. When we bought our vehicle used at one of this places sister stores we were told it had no wrecks and we were down a clean car fax. We decided to at the time of purchase to get an extended warranty. Nissan claims the vehicle was wrecked and won't service the warranty. They apparently decided this themself and have shown us nothing to support this assertion. They also seem to have pre denied the service claim. I do not believe they have even tried to get it approved through the extended service warranty. They are also quoting $1000 to fix this issue. The actual law regarding extended warranties actually states that even if the vehicle was in a wreck they have to prove the wreck caused the failure. I have asked Nissan for a letter stating the service was denied by the warranter. They have refused. I have discovered ships do this because they don't want to honor service contracts that pay a set price when they can charge an individual more on the repair. I don't know that is what they are doing, but that's what it feels like. Needless to say, losing my vehicle for a month, having one unnecessary repair and one denied repair has left me with a very bad taste for Nissan of Midland. More

Excellent Service First of all, Sarah was great at explaining my options and she got the deal done very quickly with no hazzle what so ever. The entire family at Nizzan First of all, Sarah was great at explaining my options and she got the deal done very quickly with no hazzle what so ever. The entire family at Nizzan of Midland was outstanding. The best experience I have buying a vehicle. Thanks Sarah,and the entire Team. More

Grateful customer I would most definitely recommend this dealership to everyone!!! As soon as I came in I was treated as part of the family. Cain Lopez did an excellent I would most definitely recommend this dealership to everyone!!! As soon as I came in I was treated as part of the family. Cain Lopez did an excellent job of giving me the opportunity to drive off in my brand new 2018 Nissan Titan. I’m staying with this dealership as long as they keep being honest and hospitable with me!!! More

Excellent service Extremely helpful, patient and informative. Helped us find the vehicle that was right for us. Took the time to work out a great deal and made it happe Extremely helpful, patient and informative. Helped us find the vehicle that was right for us. Took the time to work out a great deal and made it happen. Once the purchase was done they didn't just kick us out Peter still took us outside and went thru the whole truck explaining everything to us in detail. Special thanks to Josh for helping us out. More