Nissan of Mission Hills

I took my car to Mission Hills for a repair and I agreed to the $205 diagnostic test. NMHills called me with what was needed to fix my car. My quote was almost $600 and I said yes go ahead and repair it. Tw to the $205 diagnostic test. NMHills called me with what was needed to fix my car. My quote was almost $600 and I said yes go ahead and repair it. Two days later I picked up my car and the same thing happened again for what I brought it in for repair. I called them back and told them the same problem for the repair just happened again less than 24 hours. I took my car back and they checked it out and said the repair can’t be fixed unless another was done and It would cost $770 and they would cover the labor. I told them I couldn’t afford the extra $770 and told them they misdiagnosed the car and it was their fault not mines. NMHills told me it was nothing they could do about it unless I had them fix the additional repair. I told them I was going to sue them in Small Claims Court they told me to go right ahead. During my conversation with the manager of service he was very unprofessional and disrespectful. NMHills was served by the Sheriffs Dept. My scheduled court date NMHills called me and said they’re refunding my money and to dismiss the Small Claims Court case and come there and pick up my check. When I went to pick up my check they had nothing to say, no apologies, no comment just very rude, terrible customer service. You find out how good a business is when things go bad, not when it’s good. Good luck taking your car in service. I’ll never go back or I’ll make sure I share my experience with everyone I know. More

El vendedor Mr. Frank tiene amplio conocimiento en ventas, además es muy respetuoso, atento, detallista, objetivo y agradable en el trato al cliente, lo recomiendo p Frank tiene amplio conocimiento en ventas, además es muy respetuoso, atento, detallista, objetivo y agradable en el trato al cliente, lo recomiendo para futuros clientes, me lleno mis espectativas y comprendió mis necesidades, por lo tanto tome la decisión de comprar una NISSAN ROGUÉ. More

Extremely horrible seevice. I placed an order for my 2008 armada overhead compartment back in august 2022, its almost end of april 2023 and they dont have the part. When i asked I placed an order for my 2008 armada overhead compartment back in august 2022, its almost end of april 2023 and they dont have the part. When i asked them cancel my order first they were asking for a restocking fee, lol for an order where they dont even have the part even after 9 months. Anyways after talking to manager they said they will refund the money back and its been over 14 days now they havent refunded the money yet even after calling them several times Each time they tell Me the lady at the sevice depaetment is working on my refund check for $1200 Seriously what a bad experience, i dont recommend More

Horrible Horrible Horrible! !! Was looking around with the intentions of not buying a vehicle but was pressured by a sales person named Vince. He even ended up taking me out !! Was looking around with the intentions of not buying a vehicle but was pressured by a sales person named Vince. He even ended up taking me out of the dealer ship lot pressuring me to work on paperwork and tried to make me smoke out with him and make out with him Car broke down 3 days later and as of now can not get a hold of GM or President of this place… What type of Customer Service is that HORRIBLE!!! More

I bought a used 2017 Ford Explorer from Nissan if mission hills. Had a couple days airbag light on dash , took it in three days later got my car back . Now the night after I got my car back the engine light hills. Had a couple days airbag light on dash , took it in three days later got my car back . Now the night after I got my car back the engine light is on dash . I bet a Lemon car now to deal with this . Going In to fix it again . They are crooks here . Ran my credit twice . Told them no with my husband about a warranty and said we would get free stuff in car they charged us $3,000 more and it was suppose to be free with car purchase . More

I had a great experience, had help with Nissan Connect after buying my Ariya, thank you to the entire team. after buying my Ariya, thank you to the entire team. More

I finally found the time and drove out to the dealership after being contacted several times regarding the car that I was interested in. When I arrived there, the car did not turn on - they realised that t after being contacted several times regarding the car that I was interested in. When I arrived there, the car did not turn on - they realised that the battery was dead. Moreover, the convertible roof was broken and could not be opened, which was not mentioned in the online description of the car. This is very unprofessional of you to bring customers out without being able to show them a good car. More

The staff attended me amazingly, they offered coffee and a test drive. It felt like i was talkijg to a friend a test drive. It felt like i was talkijg to a friend More

I originally had an issue and Kimberly helped me to make sure I was taken care of. She was so fast and efficient. sure I was taken care of. She was so fast and efficient. More