I purchase a new 2015 Nissan frontier SV. I loved my truck however, within a few months I noticed the bed was misaligned so took the truck to the dealer, where they realigned the bed. One year later the floor mats started to brake, again I took the truck to the dealer and they replaced them. Now 29 months and 21,000 miles the driver seat cover is breaking. I took the truck to the manager Jay Akers and was told to wait for his call, I got tired of waiting and few days later I went back. The manager look at me and said “how can I help you", I told him my name and the problem, he did not remember me. At the time of my arrival the manager was talking with a person with an infinity logo, after I told him my name and problem the manager acted as if the DPSM was there for me, I guess he is a mind reader otherwise how can he knows that I was coming to see him?
The "expert" and manager inspected my truck and Jay told me, the damage was due to "normal wear and tear" to contact Nissan.
I told Jay Akers, the manager how can this be due to wear and tear?
This is not a working truck is more like a toy, I don't use it for any heavy use or construction, the truck barely has 21,000 miles, I told Jay look at my tuck is clean was told again to call Nissan . I called Nissan they took my case and provide me with a case number, a representative from Nissan call me 2 days later, was told to wait for resolution. She call back within 5 minutes and told me that Nissan does not cover the defective part, she talked to the manager (Jay). I cannot imagine a person that buys this pick-up for construction or other trade that requires lifting, hauling and heavy use. This is my last Nissan, at the time of purchase I was attracted to Nissan due to the price. Now I know why you pay less, please do yourself a favor and go across the street to Hamer Toyota you may pay more but the quality is way better. I'm taking this to small claims court for $500.00 dollars seat cover