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Nissan of North Olmsted

North Olmsted, OH

Overview
Reviews
4.7
1,301 Reviews
Call Dealership (440) 734-6900
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28500 Lorain Rd

North Olmsted, OH

44070

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Showing 1,301 reviews

April 18, 2026

Not happy that my Rogue had a recall, but happy with the handling of it. Also glad the dealer was able to update my software so hopefully my GPS doesn’t go out of service anymore. More

by dpeterlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Samenuk
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April 13, 2026

Efficient on time service. Glad we brought it back to you for service. A satisfied customer. More

by K 8auer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Samenuk, Kelly Ulery
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April 11, 2026

Todd Griggs is excellent! He treats my wife and I like we are family. We will always lease from him! More

by atvjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Griggs
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Apr 13, 2026 -

Nissan of North Olmsted responded

Todd appreciates the shout out and kind words. We appreciate your business. Enjoy your new Nissan.

April 08, 2026

Had a set appointment for recall. 1 hour job took 3 hours. Got put behind walk ins. What’s the point of making an appointment. More

by Boltmakerbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Becker
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Apr 13, 2026 -

Nissan of North Olmsted responded

We apologize that your visit took longer than expected. We will do our best to earn that 5th star on your next visit. Thank you for your business and thanks for the feedback.

April 05, 2026

Terrible service all around. Horrible customer service I will not be back to the North Olmstead location for servicing my vehicle More

by angelesponda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 06, 2026 -

Nissan of North Olmsted responded

Thanks for the feedback. We tried to call you to discuss your experience and you hung up on us. We did a recall on your Rogue and provided a loaner vehicle. Not sure how that was a horrible experience other than you refused to return our loaner in a timely fashion, keeping it until late into the next day even though your vehicle was down in an hour. Our loaner cars are provided as a courtesy and are needed to assist as many customers as possible. If you have additional questions or concerns please call our Service Manager at your earliest convenience.

Apr 06, 2026 -

angelesponda responded

Thank you for proving my point! Your response clearly identifies the issues with customer service at your location. Instead of taking accountability, you accuse your customer of "refusing to return the loaner" - at no moment did this happen. I expect no further communication from your location moving forward.

March 17, 2026

Brought car in on 2/28. Needed new engine and parts , covered by warranty. Still waiting on car, was told it be ready by now. Planned trip to take girlfriends’s ashes home, More

by Jcarmon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke
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Mar 17, 2026 -

Nissan of North Olmsted responded

As you already know we are currently waiting for parts that are backordered through Nissan. It is out of our control and will be happy to finish your vehicle when the part becomes available. It is our goal to finish service work on vehicles in the most efficient timeframe possible. We have already apologized for inconvenience but unfortunately your frustration does not involve the dealer in any way. We will contact your when the part becomes available.

Mar 18, 2026 -

Jcarmon1 responded

I was given a completion date, that wasn’t achieved. Then told about part delay. Can’t delay trip to deliver girlfriend’s ashes again. I live in Columbus, so driving to destination with loaner car would mean, driving back to Columbus, unpacked car, leave dog, drive 2 1/2 hours to North Olmsted, clean it , fill gas tank, then IF (?) my car is ready drive 2 1/2 hours back to Columbus. Extra time and expense no one wants. I do thank Brooke for being the only person I talked to for acting professional

March 12, 2026

Drop off, actual service, and pick up were all simple and efficient. Service was performed as requested and vehicle was ready when promised. More

by CPECK8778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kennish
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Mar 17, 2026 -

Nissan of North Olmsted responded

Thanks for the great review CPeck8778. We appreciate your business.

February 21, 2026

We bought our car last year and got our first free oil change. Sadly you charged us for a tire rotation…at least when we had our Toyotas…which we have had for over 30 years they never charged us for tire More

by smad521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 24, 2026 -

Nissan of North Olmsted responded

Thanks for the feedback. Toyota vehicles are more expensive because they include maintenance. You either pay upfront or pay during your ownership. Nissan chooses to be less upfront but it is all the same in the end. We appreciate your business and thanks again for the feedback.

February 21, 2026

We brought the car in for warranty work. When the technician found the problem, I was shown what was wrong and given advice on how to keep the problem from reoccurring. The work was done q More

by dhollen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dichiro
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Feb 24, 2026 -

Nissan of North Olmsted responded

Glad you had a quick and professional experience. Thank you for the business and for choosing Nissan of North Olmsted. We appreciate the review.

February 19, 2026

Employees are always friendly and efficient and willing to answer any questions one might have. Waiting area is comfortable and clean. . More

by Qqqqqqq
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service intake
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Feb 24, 2026 -

Nissan of North Olmsted responded

Thank you for the review. We appreciate your business.

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