Jason Smith took care of us and was understanding and quick to repair our rental vehicle to be safe on the highway. Amazing service! Thanks to Jason and the crew at this location, our walk-in service saved us countless hours and less interruption in our trip through to Virginia. He also explained how to set the cruise control on this vehicle since I thought it was faulty because it accelerated and dropped speed depending on the distance between our car and the one in front of us. Who knew?? My only regret is that we live in Wisconsin and cannot use this dealership to purchase or service our vehicle. Such impressive customer service is hard to find! So glad we found Jason in North Olmsted, OH!