Nissan of North Olmsted

I am writing to formally express my dissatisfaction with the service experience at your dealership and the handling of my recent service visit. I have been a loyal customer for over ten years and have pu the service experience at your dealership and the handling of my recent service visit. I have been a loyal customer for over ten years and have purchased four vehicles from your dealership consecutively. Unfortunately, after today’s experience, I will not be purchasing another vehicle from your location nor recommending your business to anyone. I purchased my 2021 Nissan Rogue through a lease buyout and also purchased a service contract through your service department. Each visit for service has progressively worsened. At my prior visit, I was told diagnostics could not be performed without an appointment. To avoid further issues, I scheduled an appointment for this visit. During this visit, my husband brought the vehicle in and was informed that a speed sensor required repair at an estimated cost of approximately $700 and that the repair was not covered under my service plan. Because of this, we declined the repair. However, my husband was charged a diagnostic fee, plus tax, and an additional 3% credit card processing fee. After leaving, I contacted the service contract provider directly and was informed that the speed sensor is covered under my plan, provided the vehicle was not involved in an accident—which it was not—and that coverage is not limited solely to manufacturer defects. I then contacted your service department again and spoke with a male employee who stated he had worked at Nissan for 14 years. He insisted the service plan I was sold only covers Nissan part defects, suggested the wiring may have been damaged by my husband, and implied that I did not understand what I purchased. This interaction was dismissive, unprofessional, and unacceptable—especially given the direct contradiction from the service contract provider. Additionally, I have consistently felt pressured to provide five-star survey ratings despite poor service experiences, which further undermines trust in your dealership’s practices. I am requesting: 1. A review of the diagnostic charge, including reimbursement if it is determined the diagnosis relates to a covered repair under my service contract. 2. A written explanation reconciling the discrepancy between your service department’s statements and the service contract provider’s coverage terms. 3. Assurance that customers will not be spoken to dismissively or pressured into misrepresenting their service experience on surveys. It is extremely disappointing that a decade-long customer relationship has been handled in this manner. I expect a prompt and professional response. Sincerely, Mrs. Thompson More

The service team is the best I’ve ever seen! Every single time I get my vehicle serviced there, it’s the same incredible service! Every single time I get my vehicle serviced there, it’s the same incredible service! More

I brought my car to Nissan three times in 12 days because of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly. of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly. I already paid for two diagnostics, yet when I asked them to inspect the A/C issue, they told me I needed to pay for another diagnostic, even though they had my car several times and should have checked everything the first time. They never inspected the A/C at all. Very disappointing and unprofessional. Too many charges, no real solutions, and I keep returning for the same problems. It feels like they care more about billing than fixing the vehicle. Not recommended. More

We have purchased 3 Muranos from Nissan on North Olmsted over the years and have been extremely pleased with the sales personnel and the service department. Highly recommend ! over the years and have been extremely pleased with the sales personnel and the service department. Highly recommend ! More

The staff was very capable! They accomplished everything in an efficient way. The staff were all very pleasant!! They accomplished everything in an efficient way. The staff were all very pleasant!! More

The Service team rocks! I needed a quick oil change and they delivered. Wonderful people and great service. I needed a quick oil change and they delivered. Wonderful people and great service. More

Friendly knowledgeable service people. My oil change and tire rotation was done exactly within the time quoted. My car was clean inside. Good value. My oil change and tire rotation was done exactly within the time quoted. My car was clean inside. Good value. More

It had been several years since I was at Nissan of North Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employ Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employees are treated well! More

Everyone I have worked with in Service or Sales, has been awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership. awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership. More

Every time I have to deal with your service department I feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from y feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from your car sales people even helping me with the code to scan for information on a new Murano. More