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Nissan of North Olmsted

North Olmsted, OH

Overview
Reviews
4.8
1,281 Reviews
Call Dealership (440) 734-6900
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28500 Lorain Rd

North Olmsted, OH

44070

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Showing 1,281 reviews

December 21, 2025

The service team is the best I’ve ever seen! Every single time I get my vehicle serviced there, it’s the same incredible service! More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 23, 2025 -

Nissan of North Olmsted responded

Thank you for your business Wendy. We are happy that you had best ever service experience at Nissan of North Olmsted. Thanks for the feedback and review.

December 12, 2025

I brought my car to Nissan three times in 12 days because of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly. More

by indritmitrushi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
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Dec 12, 2025 -

indritmitrushi responded

Thank you for the response. I would like to clarify a few important points. On my first visit, I came in specifically for a noise concern. I was presented with a long list of recommended repairs, many of which were not clearly tied to the original complaint, and the total cost was extremely high. As a customer, I chose to decline those repairs at that time, which is my right. On the second visit, the ABS warning lights appeared after the initial visit. The wheel bearing was replaced, which confirms that the original noise issue was at least partially related to that component. This indicates that not all issues were clearly diagnosed or explained during the first visit. Regarding the claim of “damage from an unqualified person,” this was never clearly demonstrated or proven to me with documentation or physical evidence at the time of service. Making such a statement without proof is concerning. As for the A/C, I brought it up when the issue became noticeable. Being charged a full diagnostic fee each visit, even when issues may be related, is frustrating as a customer and was a key reason for my dissatisfaction. My review reflects my personal experience: high diagnostic costs, lack of clear communication, and feeling pressured into expensive repairs without sufficient explanation. I stand by that experience and hope this feedback helps improve communication with future customers.

Dec 12, 2025 -

Nissan of North Olmsted responded

Thanks for the feedback. Your first visit was to diagnose your noise to which we provided a list of issues with your 2012 Rogue and you turned down all the work. The second visit you had an ABS issue and we fixed a wheel bearing which was just one part of the issue during your first visit. The ABS system is another issue and different system of the car which constitutes a second diagnostic. We found that you had damage to the sensors from an unqualified person working on your vehicle. The AC was not brought up until the third time and since its a new issue on a new system of the vehicle it warrants another diagnostic for the certified mechanics time. We offered plenty of real solutions to all your issues but unfortunately you turned them all down. If you have further questions or concerns please contact the Service Manager at anytime. We appreciate your second response. As mentioned you were charged a diagnostic fee on 3 separate visits on 3 different areas of your vehicle. As the customer you absolutely have the right to deny any and all recommendations but you cannot make the statement that nothing was fixed properly when you refused most of the work. We would be happy to fix your vehicle properly at any time with your approval. Thanks again for the feedback and please contact our Service Manager at any time with any further questions or concerns.

December 03, 2025

We have purchased 3 Muranos from Nissan on North Olmsted over the years and have been extremely pleased with the sales personnel and the service department. Highly recommend ! More

by maremec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Turoczi, Jeffrey Stein
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Dec 04, 2025 -

Nissan of North Olmsted responded

Thank you for your recommendation. We appreciate your business and your loyalty. Glad you enjoy the Murano as its a great SUV for sure.

December 03, 2025

The staff was very capable! They accomplished everything in an efficient way. The staff were all very pleasant!! More

by Jflyons8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Danny and Brooke!
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Dec 04, 2025 -

Nissan of North Olmsted responded

We are happy that you had a very pleasant experience during your visit to Nissan of North Olmsted. Thank you for your business.

November 25, 2025

The Service team rocks! I needed a quick oil change and they delivered. Wonderful people and great service. More

by garry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Nov 25, 2025 -

Nissan of North Olmsted responded

We are happy you had a rocking and wonderful experience in our service department at Nissan of North Olmsted. We appreciate the review and thank you for your business.

November 10, 2025

Friendly knowledgeable service people. My oil change and tire rotation was done exactly within the time quoted. My car was clean inside. Good value. More

by willis05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Becker
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Nov 14, 2025 -

Nissan of North Olmsted responded

Thank you for using our service department at Nissan of North Olmsted. We are happy you had a friendly experience. We appreciate your business.

October 26, 2025

It had been several years since I was at Nissan of North Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employ More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 Service advisors
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Nov 06, 2025 -

Nissan of North Olmsted responded

Barb, Thanks for coming back to the service department at Nissan of North Olmsted. We value your continued business and we appreciate the review.

October 24, 2025

Everyone I have worked with in Service or Sales, has been awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership. More

by robinhut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Becker, Ben Thurstone
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Nov 06, 2025 -

Nissan of North Olmsted responded

We are happy you had an awesome experience at Nissan of North Olmsted for both Sales and Service experience. We appreciate your business Robin and thanks for the review.

October 19, 2025

Every time I have to deal with your service department I feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from y More

by Ssheets7518
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier who worked Saturday was wonderful. You should have more people like her working for you.
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Oct 21, 2025 -

Nissan of North Olmsted responded

We appreciate the feedback and your business. We are here to help in any way we can. Thanks again.

October 19, 2025

Mike and his team in service are great. They always take of us so promptly. Thanks everyone at North Olmsted Nissan. More

by Caf2k2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dichiro
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Oct 21, 2025 -

Nissan of North Olmsted responded

Thank you for your business. We appreciate the review and are happy to help in any way we can.

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