Nissan of North Olmsted

Great communication with FAST service and friendly treatment from the service adviser. This why I only purchase and bring my vehicles back to Nissan of North Olmsted. treatment from the service adviser. This why I only purchase and bring my vehicles back to Nissan of North Olmsted. More

Thank you for all of the support and service you provide for our cars. Could not be more impressed with the professionalism and support you provide. for our cars. Could not be more impressed with the professionalism and support you provide. More

All costs were communicated very well. Wait time was minimal as well. Comfortable waiting atra Wait time was minimal as well. Comfortable waiting atra More

Great people and great service. They keep my car in good running condition. Which is good because i dont sitting in the waiting room. Tv volume could be lower. Now i was not h They keep my car in good running condition. Which is good because i dont sitting in the waiting room. Tv volume could be lower. Now i was not happy with the quality of the battery. I try to buy a long last one. It failed at 2 years 3 months. We must do better with making things that should be five years actually last. Dont want to be stuck. Dont want call aaa. More

Quick oil change. In and out in less than an hour. Very courteous service team! In and out in less than an hour. Very courteous service team! More

This will continue to be my go-to dealership for service. Very knowledgeable, and decently priced for services. Very knowledgeable, and decently priced for services. More

I am writing to formally express my dissatisfaction with the service experience at your dealership and the handling of my recent service visit. I have been a loyal customer for over ten years and have pu the service experience at your dealership and the handling of my recent service visit. I have been a loyal customer for over ten years and have purchased four vehicles from your dealership consecutively. Unfortunately, after today’s experience, I will not be purchasing another vehicle from your location nor recommending your business to anyone. I purchased my 2021 Nissan Rogue through a lease buyout and also purchased a service contract through your service department. Each visit for service has progressively worsened. At my prior visit, I was told diagnostics could not be performed without an appointment. To avoid further issues, I scheduled an appointment for this visit. During this visit, my husband brought the vehicle in and was informed that a speed sensor required repair at an estimated cost of approximately $700 and that the repair was not covered under my service plan. Because of this, we declined the repair. However, my husband was charged a diagnostic fee, plus tax, and an additional 3% credit card processing fee. After leaving, I contacted the service contract provider directly and was informed that the speed sensor is covered under my plan, provided the vehicle was not involved in an accident—which it was not—and that coverage is not limited solely to manufacturer defects. I then contacted your service department again and spoke with a male employee who stated he had worked at Nissan for 14 years. He insisted the service plan I was sold only covers Nissan part defects, suggested the wiring may have been damaged by my husband, and implied that I did not understand what I purchased. This interaction was dismissive, unprofessional, and unacceptable—especially given the direct contradiction from the service contract provider. Additionally, I have consistently felt pressured to provide five-star survey ratings despite poor service experiences, which further undermines trust in your dealership’s practices. I am requesting: 1. A review of the diagnostic charge, including reimbursement if it is determined the diagnosis relates to a covered repair under my service contract. 2. A written explanation reconciling the discrepancy between your service department’s statements and the service contract provider’s coverage terms. 3. Assurance that customers will not be spoken to dismissively or pressured into misrepresenting their service experience on surveys. It is extremely disappointing that a decade-long customer relationship has been handled in this manner. I expect a prompt and professional response. Sincerely, Mrs. Thompson More

The service team is the best I’ve ever seen! Every single time I get my vehicle serviced there, it’s the same incredible service! Every single time I get my vehicle serviced there, it’s the same incredible service! More

I brought my car to Nissan three times in 12 days because of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly. of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly. I already paid for two diagnostics, yet when I asked them to inspect the A/C issue, they told me I needed to pay for another diagnostic, even though they had my car several times and should have checked everything the first time. They never inspected the A/C at all. Very disappointing and unprofessional. Too many charges, no real solutions, and I keep returning for the same problems. It feels like they care more about billing than fixing the vehicle. Not recommended. More

The staff was very capable! They accomplished everything in an efficient way. The staff were all very pleasant!! They accomplished everything in an efficient way. The staff were all very pleasant!! More