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Nissan of Norwich
Norwich, CT
213 Reviews
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213 Reviews of Nissan of Norwich
January 14, 2011
Everyone went out of their way to help us....even though I was upset about my car breaking down right before Christmas, the staff made it OK! They had my car fixed before the New Year which turned out to be I was upset about my car breaking down right before Christmas, the staff made it OK! They had my car fixed before the New Year which turned out to be a surprise. I would definitely recommend the dealership to others. just to let you know, I almost did not finish filling out this form because you require 250 words and to register, etc. Too much expected from a customer. But, I had such a good experience and I wanted to make sure that Nissan of Norwich was given the credit for it. More
by sherrir
Employees Worked With
Andy
January 12, 2011
I recently had some work done on the 2001 Honda CR-V that I purchased at Nissan of Norwich 5 years ago. I brought it in on Monday, 12/27/10 and didn't get it back until Thursday, 1/6/11 - almost 2 weeks! The I purchased at Nissan of Norwich 5 years ago. I brought it in on Monday, 12/27/10 and didn't get it back until Thursday, 1/6/11 - almost 2 weeks! The check engine light was on and it was running rough. 2 1/2 hrs after I brought it in, they said it would take about 2 hrs to make the repairs. A few minutes later, they asked if they could keep it overnight, just to make sure they had enough time. It still wasn't ready the next day, so they paid for a rental car. Every day after that, they said it should be ready the next day; this went on until 1/6. We were charged over $200 for the rental car; as it turns out, they only offered to pay for the first day. I understand that they are a Nissan dealership and this was a Honda; so they said they were on the phone with Honda to get assistance with the repairs, but I still don't understand why it took so long to finish the repairs and why they weren't honest about how long it would take. It left me thinking they were either lying about how long it would take or that they had no clue what they were doing. Not a good feeling. My car seems to be running fine now, however. More
by cc11201
Employees Worked With
unknown
December 20, 2010
I was at first so excited 3 months ago and purchased a 2007 used pontiac g6. First week of driving returned car needed alot of major repairs still while under warranty. First off nissan of norwich didn't 2007 used pontiac g6. First week of driving returned car needed alot of major repairs still while under warranty. First off nissan of norwich didn't want to do repairs. I had to get proof work repairs needed from another Professional business only then did Nissan pay Don mallon business to repair. Car still in need of repairs, this is when you see the real side of so called general manager Sammy of nissan of norwich. Be Careful I have documents to provide if you want to see. Will keep you updated on how things turn out. Call a truthful customer Tammie Jehu 401 348 6782. More
by tammiej67
Employees Worked With
etad=good sammy=bad experience
