Nissan of Norwich - Service Center

Gary in the service dept was very helpful and the work was done in a timely fashion. However, I am disappointed overall because I purchased a certified used vehicle as my first Nissan having always owned was done in a timely fashion. However, I am disappointed overall because I purchased a certified used vehicle as my first Nissan having always owned Hondas, and after only 9mths and 7k miles my tie rod sudenly detaches. It didn't break, it didn't fail, according to Barberino Nissan, it simply wasn't secured correctly the last time it was serviced and so it came loose. I had not brought the vehicle in for service prior to this issue. No alignments, or new tires, nothing done that would have anything to do with the tie rod. So the last time anyone looked at the suspension or steering would have been during certification. The fact that this was missed at inspection and certification nearly cost me my life as I lost control of my steering while driving the vehicle when the tie rod became fully loose on the road. Not only has this shaken my faith in the manufacture of this brand and my trust of the vehicle I am driving, but I had to get my car towed from Cheshire, CT to Norwich, and live without it for five days, I also had to pay $100 to Barberino Nissan (for the diagnosis)and $312 to Nissan of Norwich for the repair. Nothing was covered under warranty which I could udnerstand if this came from improper maintenance of the vehicle, or misuse/abuse. However, with only 7k miles added to the vehicle since I bought it, and the circumstances surrounding the tie road failure (it detached due to a loose nut) I felt that I should not be paying for repair and diagnosis since it should be expected when purchasing a certified vehicle that something as critical as the steering components are in excellent working condition which was not the case considering the written diagnosis provided by Barberino Nissan. More

The service manager was very friendly and he helped me by looking over the vechile for other potential problems so that I could make a decision on buying something new. I needed to make a decision on weath looking over the vechile for other potential problems so that I could make a decision on buying something new. I needed to make a decision on weather or not I should put more money into this older vechile buy a new car. He found several things that needed to be done, which saved me from throwing good money on a 200K mile pathfinder. Which help Norwich Nissan because I bought a new Rouge the following day from you. More

Just dropped the car off and let them do the rest. Didn't take too long to install the mud flaps and fix the back where it had a couple dents and chips. When I got it back, I wad completely satisfied. It l take too long to install the mud flaps and fix the back where it had a couple dents and chips. When I got it back, I wad completely satisfied. It looks amazing! I will definitely come back for any service or auto part installation! if doesn't get better than Nissan if Norwich! Once again, Mario helped me out a lot! He's one of the best dealers I've dealt with.Thanks to him and Norwich of Nissan for the installation and great price. More

I am very disoppointed in the service I recieved form Nisan of Norwich I bought a car that had a major defect in the suspension system. I brought the car back several times when I first bought it and the Nisan of Norwich I bought a car that had a major defect in the suspension system. I brought the car back several times when I first bought it and the car was still under (36,000 miles) warranty. I was told that the problem couldn't be detected. I drove this car with a bad strut and sway bar for over a year. Finally I took the car to a mechanic who informed me that the car strut was defective and needed to be changed along with sway bars. I brung the car to Nisan of Norwich and was told the problem did exist ( after a mechanic drove it)and the it would cost approximatelty 1000.00. I am very angry about the situation and I feel I have been mistreated and I will never buy another Nisan from that place. By the way my car have less then 50,000 why do this problem exist anyway. More

My 2004 Murano had to be towed to Norwich of Nissan. They diagnosed it the same day and had the car repaired late morning the next day. Ryan in Service Department gave excellent service to us. Called They diagnosed it the same day and had the car repaired late morning the next day. Ryan in Service Department gave excellent service to us. Called with updates on the car and called when it was completed. Unfortunately, I do not live in the Norwich area or I would used them for future service on my Murano. Great Job!!!!! More

Brought my 2001 Altima in for an oil change which went very well. Was told by the service manager I needed to replace my valve cover gaskets due to leaks. I scheduled my the work for the next day and drop very well. Was told by the service manager I needed to replace my valve cover gaskets due to leaks. I scheduled my the work for the next day and dropped off the vehicle that afternoon. I was also asked what time I would like the car back. I said 1 pm the next day. The following day I got a call at 10:15 am to inform me the car work was completed and at the price quote given. I was also informed that a hose needed replacement and that was done also. I was very happy with the work, people, and the dealership. More

I was on my way to work when the light for my hybrid came on indicating to take to dealer immediately. Just happened to be on 395. Got off and drove my car right to the service area and drove in. I told the on indicating to take to dealer immediately. Just happened to be on 395. Got off and drove my car right to the service area and drove in. I told the associate the situation and I was in a hurry. Within 45 minutes they were able to tell me the problem and I was able to have someone come and pick me up to return to work. I picked up my car the next day and I am sorry I can not remember the names of the 2 gentlemen working with me but one I believe was a short white man and the other was a tall darker man. Both of them helped me and took care of my car and also fixed my back tail light as well as the battery in my car key. I was very well taken care of. Thank you! Julie Warzecha More

I was told about nissan of Norwich from my Mother in law I was told about nissan of Norwich from my Mother in law who works there. She told me the people were great and the work being done at the auto and b I was told about nissan of Norwich from my Mother in law who works there. She told me the people were great and the work being done at the auto and body shop were both fair and honest. She was right. I was pleased with the work that was done to my xterra. I loved the amount I paid for the work and the amount of time it took to get the job done. I would recommend to a friend. More

Brian Isaccson is always more than willing to assist us with any vehicle maintenance we require. We have seven vehicles from our family that use Nissan of Norwich for service. Excellent work. Always com with any vehicle maintenance we require. We have seven vehicles from our family that use Nissan of Norwich for service. Excellent work. Always compete and neat. Nissan of Norwich always makes a sincere attempt to satisfy our needs and in a timely fashion. Thank you. More

Have found everyone helpful and fair. When we purchased our Infiniti in Hartford, we were told we could service it at a Nissan dealership. Glad we found Nissan of Norwich. Price for an oil change almost our Infiniti in Hartford, we were told we could service it at a Nissan dealership. Glad we found Nissan of Norwich. Price for an oil change almost half of what it is at the Infiniti dealer!! When I questioned the Infiniti dealer about the difference, they said their guys had special training...What is that about??? The service at Nissan of Norwich has been wonderful and when I had a problem that was still under warranty, they let me know I should contact the Infiniti dealer. I would rather deal with the friendly people here than the "uppity" people at Infiniti!! More