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Nissan of Old Saybrook

Old Saybrook, CT

Overview
Reviews
Vehicles
4.6
91 Reviews
To help simplify the process, we accept payment with all different types of budgets and credit. Our finance department is top-of-the-line, and nobody leaves our office without anything less than a smile and an affordable monthly lease payment. Drivers can even click to explore our new Nissan inventory and used car inventory online and begin searching for your next vehicle from the comfort of your home.
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295 Middlesex Turnpike

Old Saybrook, CT

06475

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Showing 91 reviews

July 25, 2026

Very polite. Explanation of what was done and why. The follow up when the car was ready. More

by Debc5
Recommend Dealer
Yes
Employees Worked With
Mariah Pabon
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Jul 26, 2026 -

Nissan of Old Saybrook responded

Thanks for the perfect rating. We’re pleased our polite team could explain the work on your Nissan Rogue and follow up promptly when it was ready. We look forward to assisting you again.

July 25, 2026

Very helpful staff, especially Aidan. They really put a lot of effort to accomodate my requests and needs. Good experience. More

by SIMONSEALMUSIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aidan Lillis
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Jul 27, 2026 -

Nissan of Old Saybrook responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Nissan of Old Saybrook.

July 22, 2026

Always a good experience, everything is smooth. I dont feel like im being 'sold' service is completed in a timely matter More

by Viola.brennon43
Recommend Dealer
Yes
Employees Worked With
Mariya
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Jul 22, 2026 -

Nissan of Old Saybrook responded

We’re glad to hear your service experience with your Nissan Titan was smooth and pressure-free. Meeting your timeline is important to us, and we’re pleased we could complete the work promptly. Thank you for the five-star rating.

July 21, 2026

Attentive very communicative and delivered as promised. They fixed my concern the first time on time and correctly thank you More

by DJ
Recommend Dealer
Yes
Employees Worked With
Pete and Mariah
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Jul 21, 2026 -

Nissan of Old Saybrook responded

It’s great to know our team was attentive and kept you informed during your Nissan Murano service. We appreciate your feedback on the quick and accurate repair on the first visit. Thank you for trusting us to take care of your vehicle.

July 18, 2026

Professional, great communication, honest Great experience. Would highly recommend Nissan to anyone. Considerate, right on schedule with time. Would reccomend them to everyone. More

by blondinkim@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Sheldon
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Jul 18, 2026 -

Nissan of Old Saybrook responded

Thank you for sharing your experience with our Nissan service. It’s wonderful to hear your Altima was cared for professionally, with clear communication and punctual attention. We appreciate your recommendation and look forward to helping you again.

July 18, 2026

I had a good experience bringing in my car for service here. The people here are courteous More

by Chasfins55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jul 18, 2026 -

Nissan of Old Saybrook responded

Thanks for bringing your Nissan Armada in for service. We’re glad to hear our team was courteous and made your visit positive. We look forward to assisting with your Armada again.

July 15, 2026

Efficient. Polite. Professional. Knowledgeable. Good customer service. Willing to listen and explain Never feel they are holding back information. Recommendat More

by rwoods322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jul 15, 2026 -

Nissan of Old Saybrook responded

We’re delighted to hear our team was efficient, polite, and knowledgeable while servicing your Nissan Rogue. Thank you for highlighting our clear explanations and fair recommendations.

July 14, 2026

I thought it was not going to be so much But the experience was ok More

by Chasfins55
Recommend Dealer
Yes
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Jul 16, 2026 -

Nissan of Old Saybrook responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Nissan of Old Saybrook.

July 11, 2026

The worst dealership I have ever dealt with. Wouldn’t send my worst enemy to them. More

by SEABRA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
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Jul 15, 2026 -

Nissan of Old Saybrook responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2026

I waited two hours for an oil change and tire rotation. I went to 12 oclock , i left 2 oclock More

by EDIZGURELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jul 08, 2026 -

Nissan of Old Saybrook responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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