Nissan of Portland

First, let me start by saying that before purchasing the 2011 Xterra that I have purchased 8 other new vehicals and have had good and bad experiences. My experience at Portland Nissan is at the top of my li 2011 Xterra that I have purchased 8 other new vehicals and have had good and bad experiences. My experience at Portland Nissan is at the top of my list. My salesperson was Kiwi, who showed me the Xterra and was very knowledgeable, friendly and attentive. He did not PUSH anything, but just made a couple of KEY suggestions, such as the length of my garage, weight of the trailer I will be pulling and the turning radius in crowded parking lots; which are all invaluable. Kiwi was truly a pleasure to work with. When I came into Portland Nissan, I had an Infiniti G35 to trade-in and Steve did everything possible to give me what I was asking, and made it happen. Kiwi went above and beyond to save me a trip back to the dealer by driving me to my house to get the title and keys of the vehicle I traded; now that's customer service. As far as the Xterra, it is an outstading SUV. I am very pleased with the turning radius, length, power and interior of the Xterra which is why I chose it. My sincere thanks to Kiwi, Steve and Randy for making the whole process very laid back and truly an enjoyable experience. Joel, Retired US Navy More

Steve was great to work with and very straight forward, which I appreciate! There were a couple of hick-ups in our delivery and he was quick to make it right. Roberta Martinez was awesome. Her customer se which I appreciate! There were a couple of hick-ups in our delivery and he was quick to make it right. Roberta Martinez was awesome. Her customer service was first class. I felt she went above and beyond. She even personally delivered our new car after it had been detailed. I sell Real Estate for a living and greatly appreciate good salespeople who make you feel well taken care of. Overall we had a very good experience and feel we got a fair deal. Again, Steve and Roberta both delivered exceptional customer service. I would definitely give their names to friends. Tanya More

Alan and everyone at the dealership was amazing to work with! Great people to which I will recommend Rustom Nissan to anyone and everyone. They made it actually easy and enjoyable to purchase a vehicle. I with! Great people to which I will recommend Rustom Nissan to anyone and everyone. They made it actually easy and enjoyable to purchase a vehicle. I look forward to continue my business with them! More

Relaxed atmosphere and I didn't feel rushed into a decision. Everyone I had dealings with and introduced to were friendly and took time to fully explain buying or service processes. Jeff took the ti decision. Everyone I had dealings with and introduced to were friendly and took time to fully explain buying or service processes. Jeff took the time to show me the ropes of the service department and allowed service folks to answer any questions I had. Jeff is charismatic and pleasant to deal with. He explained the whole process of trade ins and purchases thouroughly. He took the time to show me every option on the model of vehicle I was in the market to buy. He didn't pressure any particular option package. One of the better new car purchase experiences I've had. More

I had a very good experience going with my girlfriend to purchase a car. Alan our sales associate did a great job finding and showing us a car that worked for us. It was a very comfortable and friendly shop purchase a car. Alan our sales associate did a great job finding and showing us a car that worked for us. It was a very comfortable and friendly shopping experience. During the test drive Alan did a great job of showing us all the car had to offer including the fact the back seat folds down and that there is enough room to sleep in it, which was a big selling point for the car. He did an excellent job of finding a price that worked well for both parties involved. I highly recommended the dealership to anyone looking for a car, new or used. Sincerely -J Wade More

Alan was very knowledgeable with all of the cars i was looking at. Even though im younger he showed me how i would be able to afford the cars i really wanted and that i didnt have to settle for anything l looking at. Even though im younger he showed me how i would be able to afford the cars i really wanted and that i didnt have to settle for anything less, such as the 370Z's. He went through and explained everything about the vehicle even though he knew i couldnt afford one at the moment. He didnt judge a book by its cover and i respect that. I will recomend anyone who is looking for a new car without hesistation to Alan. More

I came in looking to a buy a car after having no luck elsewhere and this is definitely the place to go. Alan was very helpful, friendly, and didn't rush me like previous dealers did. I haven't made a pur elsewhere and this is definitely the place to go. Alan was very helpful, friendly, and didn't rush me like previous dealers did. I haven't made a purchase yet, but I definitely intend on doing so at this place. I can't remember ever having a comfortable atmosphere at a car lot before, so that is definitely a great aspect. Alan worked really hard on finding me the car that would be the best for my style and price range. Overall I had a great experience here, and Alan definitely helped make it so. More

Amazing follow-thru by Alan. I never met or corresponded with him, but he responded to my email regarding my Leaf purchase within a few minutes and provided me information not available by my currently regi with him, but he responded to my email regarding my Leaf purchase within a few minutes and provided me information not available by my currently registered Leaf "dealer". I'm far away from him in Sherwood, or I'd consider changing my Leaf order to his dealership. My salesperson responded today with - no i can't give you a quote on your trade, you'll have to wait til your Leaf arrives. Not even a merry Christmas. I am a local Portland CPA in Sellwood and all my clients are small businesses - I'll be recommending Alan to them if the need comes up. Thanks Alan! Garland Taylor cpa@garlandtaylor.com More

I did the web pricing, but did not get a price until after I had already gone into the dealership and bought the car. When I checked the price quote online after I got home, it was $200.00 less because after I had already gone into the dealership and bought the car. When I checked the price quote online after I got home, it was $200.00 less because they added in an insurance program without disclosing it. The manager made it sound like they gave me the lowest price possible in my dealings at the actual dealership saying they couldn't go any lower on the price of the car not that the price of the car is this plus $200.00 for insurance. When I called the dealership about the lower online price, they told me that it was because of the insurance. When I said I didn't want the insurance they redid the paperwork and took the insurance off. To me this is a shady practice. I should have been given the option to add the insurance, not have to take it off. I feel that my salesman Alan had nothing to do with this. It was all the manager. Alan was very friendly and helpful throughout the purchase of the car. More

My old car had started acting up so I looked online for a good/reliable used car to buy and found Rustom Nissan. Alan contacted me very quickly and was extremely helpful in guiding me along since it was my f good/reliable used car to buy and found Rustom Nissan. Alan contacted me very quickly and was extremely helpful in guiding me along since it was my first car buying adventure. I gave the dealership a high rating because everyone I met was helpful and kind even though I am an extremely picky car buyer. Overall I really enjoyed working with Alan and I would recommend this dealership to anyone looking to get a great car along with great service! More