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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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September 26, 2022

Clean and organized dealership with respectable staff who are attentive and understanding of your needs. More

by Hit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Jeremy and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

September 26, 2022

Awesome service donnie is amazing and very helpful definitely recommend her for service assistance again! More

by KAV2MARCEL427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! Donnie and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 26, 2022

The dealership staff was really nice and attentive to meet the needs I bring my car in there for. More

by MSTYRA80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Debbie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 25, 2022

Really need to hire more people. ..staff stressed out...which means wait time is slow. More

by Joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Kelley Carlson
Sep 26, 2022 -

Nissan of Richmond responded

We appreciate your business and will share your comments with the team. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 25, 2022

Donnie was super sweet & friendly! They reset my tpms sensor but didn’t add tire pressure to tires even though I asked and the dash showed pressure needed. I also asked for oil change More

by jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and apologize for the wait. Please let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 25, 2022

Great service. The agent was very receptive to my concerns. Just wish it didn’t take 3 hours. More

by Elorineb53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Nissan of Richmond responded

Thank you so much for this feedback. We appreciate your patience. Thank you for choosing Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 25, 2022

They are always professional and answer any questions that I have. They always provide great service. More

by JAS65MIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 25, 2022

I bought my in for the yearly inspection and for the service because I purchased my Sentra 5 years from this Dealership, because the service is exceptional. More

by BRIDGES602
Customer Service
Recommend Dealer
Yes
Employees Worked With
my memory for names are very good
Sep 26, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 25, 2022

The service center advisor was great. She was very helpful and she kept me informed More

by NANCYJACKSON72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

September 25, 2022

Donnie was awesome in assisting me with all of my questions about the service that I needed to have done. More

by CAROLBROWN067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. We appreciate your business and look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

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