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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 25, 2022

Extremely friendly staff. Fair prices and quickness in my service. Debbie is amazing and always provide great service More

by ashalvarez08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 24, 2022

Everything worked out in the end. Debbie was very helpful and pleasant in getting it all worked through. More

by Linda.cangialosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Sep 24, 2022 -

Nissan of Richmond responded

Thank you for the kind words for Debbie and the Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 23, 2022

Thank you again for excellent service. I brought my Infiniti in for an oil change. I also got my tire rotated. Nice complimentary service! More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 23, 2022

Doing the best they can with a short staff People I felt with had difficulty getting the part needed but once is what available they got the job done . Scott was especially helpful More

by rbpasssr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Kelley Carlson
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, patience and for taking the time to leave us this positive feedback! Paula Quick Owner Loyalty Manager

Sep 23, 2022 -

Nissan of Richmond responded

We are very happy to hear Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 23, 2022

Kept my car three days for a simple repair that they had the part for. More

by JOSE.HERRERA123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donnie Washington, Michelle Ross, Jeremy Kellogg
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss? Thank you for your time. You may also contact me directly at the number below Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Sep 24, 2022 -

JOSE.HERRERA123 responded

What's to discuss? First, After buying four vehicles there, you lost a repeat customer over the cancelation of the free lifetime oil changes. It shows that you can't be trusted. For a $50 or $60 fee, I won't deal with you anymore. Second, after coming in two days before my appointment to make sure you had the required part in stock, it took three days to get my vehicle back. On the third day you then called and said it was ready and when I got there, It wasn't and I had to wait another three hours while it was supposedly fixed. I saw Jeremy Kellogg the first day, spoke to him the second day and the third day he disappeared Donnie Washington went over and beyond to make sure that I was able to get my vehicle after the third day. I won't be dealing with you anymore and I definitely won't recommend you to anyone else. So like I said, what's to discuss?

September 23, 2022

Even though they were understaffed they were still professional and got the job done in a timely manner. More

by SHAWN.L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. This is what we strive for. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 23, 2022

Friendly but slow. placeholder 1 2 3 4 5 6 7 8 9 10 11 More

by LUCAS19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 23, 2022

I had good experience for vehicle state inspection. Service team was very friendly in the whole process. More

by HARISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

Harish, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Sep 23, 2022 -

Nissan of Richmond responded

Hello and thank you! We appreciate your feedback and are always more than happy to assist you if anything else comes up. Take care! Paula Quick Owner Loyalty Manager

September 23, 2022

I dropped my car off at 11:30 for my scheduled appointment for an oil change only for them to keep it for 3 hours. I recieve the car back with fingerprints on the hood and coolant inside the headl More

by Jose V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

Jose, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 23, 2022

The lady who assisted me was an absolute joy and took care of my car needs in a efficient and polite manner. More

by amikkler0249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 23, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

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