Nissan of Richmond - Service Center

Nissan of Richmond is a great place to get your car serviced! Top notch customer service! serviced! Top notch customer service! More

Your service person was very disrespectful I had a 2:00pm appointment and where there for 3 hours 2:00pm appointment and where there for 3 hours More

The service was excellent and the work was done in a timely manner. Everyone was friendly and the price was great. timely manner. Everyone was friendly and the price was great. More

The dealership is courteous and prompt. They keep you informed of everything they are doing the vehicle. They keep you informed of everything they are doing the vehicle. More

Unfortunately, due to the limited amount of service professionals, wait times are well beyond two and a half hours. The intake staff at the service desk are clearly overloaded and this is further exte professionals, wait times are well beyond two and a half hours. The intake staff at the service desk are clearly overloaded and this is further extended by the outsourcing of appointment scheduling to a call center. Many appointments made through the call center and NOT showing up in the dealership service system. As a long time customer, the service at this dealership continues to degrade and this is before the impacts of the global pandemic. Please seriously consider engaging a service and/or process improvement professional. Also, PLEASE STOP CONTACTING CUSTOMERS WHILE THEY WAIT FOR THEIR VEHICLES TO BE SERVICED. IF THEY WANTED TO SELL OR TRADE IN THEIR VEHICLE FOR A NEW ONE, THEY WOULD INITIATE CONTACT WITH THE SALES DEPARTMENT. I have made multiple requests to stop this process, but it is not honored. Please discontinue this practice. More

I have gotten my car serviced here a few times and they take good care of it! take good care of it! More

I always feel welcomed My concerns are always met. Debbie was very helpful and nice. Debbie was very helpful and nice. More

I brought my car in for a hole in my tire. They had the car for an hour and could not find it. I took it immediately to another mechanic, and he found it in 3 minutes using soap. They had the car for an hour and could not find it. I took it immediately to another mechanic, and he found it in 3 minutes using soap. More

The service manager Debbie was very professional and nice. I am disappointed in the owner of this dealership. I have been with Nissan since 2003 when it was Victory, then Sheehy and now Nissan of Richmo nice. I am disappointed in the owner of this dealership. I have been with Nissan since 2003 when it was Victory, then Sheehy and now Nissan of Richmond. There has been a tremendous amount of turnover. That shows the owner isn't a good leader. If he was he would retain employees. But loyal customers as myself suffer for it. Because we lose a service manager or salesman that we enjoy working with. More

Service personnel were friendly and helpful. My concerns with my vehicle were quickly handled by the technician. My concerns with my vehicle were quickly handled by the technician. More