Nissan of Richmond - Service Center

Debbie was awesome. She took care of all our needs in a very prompt and professional manner She took care of all our needs in a very prompt and professional manner More

Great service. I am very happy and satisfied. Expecting to have the same kind of service in future as well. I am very happy and satisfied. Expecting to have the same kind of service in future as well. More

Quick, honest and keep in touch with me to let me know what is going on. what is going on. More

It took three inquiries about the same 2 issues for them to resolve it. After the first repair, they stated everything was ok. Went home and the check engine light came on and on the second visit after s to resolve it. After the first repair, they stated everything was ok. Went home and the check engine light came on and on the second visit after stating the brakes and rotors were ok, they then stated on the third visit, all within 1 week and about 30 miles driven that they now need to be repaired. The ineptness is profound. Lastly, the vehicle was supposed to be complete on a Friday, but only after pushing was it completed repairs the following Tuesday. All at an exorbitant price. I would avoid this dealership. More

We brought our car in because of the tire warning light and the crash assist light. When I picked up my car the invoice said they were taken care of. When I drove away the tire warning light came on again and the crash assist light. When I picked up my car the invoice said they were taken care of. When I drove away the tire warning light came on again I pulled right back up and they took the car back. There was a screw in the tire. All they had done was put air in and reset and not even checked. This car has been my worst purchase and I would never buy a Nissan again. More

Great communication about the status of your vehicle and very friendly staff. With so many customers coming in and out, maybe have some hand sanitizer and Clorox wipes available to wipe down the common area very friendly staff. With so many customers coming in and out, maybe have some hand sanitizer and Clorox wipes available to wipe down the common areas of the customer wanted to. More

My experience with this dealership could have been a lot better. However my service advisor Donnie was great she stayed on top of things it wasn’t until she had to leave to go on vacation and she had to han better. However my service advisor Donnie was great she stayed on top of things it wasn’t until she had to leave to go on vacation and she had to hand off my car to her manager when things became not so good. More

Service department is exceptional. The person who helped me was helpful, professional and polite. Great. The person who helped me was helpful, professional and polite. Great. More

Jeremy was very helpful and cooperative. Thank you so much, Jeremy! Appreciate your help on this. Thank you so much, Jeremy! Appreciate your help on this. More

The lady that was my service person was excellent! She was very informative, and kept me updated on the status of my vehicle. She was very informative, and kept me updated on the status of my vehicle. More