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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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September 12, 2022

It was a good experience people were nice and work was done and explained it to me More

by JOHNRMOORE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 12, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

September 12, 2022

Service was very good, prompt and quick and timely, I enjoy dropping my car for service there. More

by DILKUM.VAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

September 11, 2022

Debbie in the service department took good care of my 2019 Pathfinder. Her recommendations for maintenance was very helpful and informative. This dealerships work is professional and thorough. More

by OneLuckyDad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Sep 12, 2022 -

Nissan of Richmond responded

We are very happy to hear Debbie provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 11, 2022

Amazing service, polite employees, and always gets the work done in a timely manner love it More

by JADAMCMLL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

September 11, 2022

Used to be great place but looks like turnover in many departments have changed it.. still good rating but not a top rating. Miss Chandra Wright More

by NLFELDMAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra
Sep 12, 2022 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and to turn around your sentiments. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 11, 2022

I arrived at the dealership without a appointment. Jeremy was extremely helpful getting my vehicle in for service. When my vehicle was completed the cost was way below the original price quoted. I wou More

by MURF1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 12, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

September 11, 2022

I always like coming here for service. They keep my and my sons Nissan in new running shape. Love them!! More

by dgfjhfk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Sep 12, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 10, 2022

Very good customer service. I didn’t make an appointment, just stop by to check the tire pressure light warning. I received a good service. More

by EF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 12, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 10, 2022

Jeremy was excellent. He redeemed the experience at Nissan because he is very professional, knowledgeable, and kind. I was very disappointed that the first time I came More

by JACKIEABRAMOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 12, 2022 -

Nissan of Richmond responded

We are very happy to hear that Jeremy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 10, 2022

The service center at Richmond of Nissan is well run with efficient and friendly staff More

by CONCAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Sep 12, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

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