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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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September 03, 2022

I was bringing my husbands car for service and turned around to bring mine as well, was so glad to be able to have my state inspection taken care of. It was busy but everyone was friendly. More

by ALXNEIDERMAYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 05, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

September 02, 2022

Horrible Customer Service & Experience Shame on Nissan of Richmond for allowing Donnie Washington, a vile employee to display such egregious and disrespectful behavior. She is rude, unprofessional, More

by DW
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Donnie Washington
Sep 02, 2022 -

Nissan of Richmond responded

Hi , we're disappointed to hear of the negative experience you had at our location. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 02, 2022

Excellent services. Excellent prices. Timely services. Will definitely refer Nissan of Richmond to others. Professional and courteous More

by GAIL.PARKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg
Sep 05, 2022 -

Nissan of Richmond responded

Gail, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 02, 2022

Great dealership people are wonderful. The service department takes care of me every time I come through. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Nissan of Richmond responded

Thank you for the kind words for Debbie in our Service Department! We look forward to sharing your compliments with he, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 01, 2022

Service at the center is excellent as always! ! We look forward to our next visit with you. The staff is always welcoming and friendly Great job 👏 More

by traceyahc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

September 01, 2022

I have purchased all my Nissan vehicles from Nissan of Richmond. I have always received excellent customer service, especially from Debbie who works in the service department. More

by TARYNDcrawley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Debbie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 01, 2022

Staff is always eager to help you and understand your need very well. It’s a pleasure to have my car serviced at your dealership. More

by OMEN816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 02, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 01, 2022

Great work guys they do an awesome job well put together organize and very caring definitely recommend going back. More

by CNJ4KAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Jeremy Kellogg
Sep 01, 2022 -

Nissan of Richmond responded

Thank you for your kind review. We are happy to pass along your comments to the Service Team here at Nissan of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help. Have an amazing day! Paula Quick Owner Loyalty Manager

August 31, 2022

I purchased my car here with a lifetime oil change for free. But in my recent visit I was told that offer has been discontinued, and I habe to pay for it after new management took over. Just wondering ho More

by RANJSHRESTHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Aug 31, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager

August 31, 2022

Everyone was very nice and professional. Jeremy kept me up to date on the service of my Rogue. More

by DDURRETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Aug 31, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! We appreciate the Five-Star rating! Paula Quick Owner Loyalty Manager

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