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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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August 28, 2022

Disorganized, pushy, unwilling to listen to my needs. Chaotic and frustrating experience - they called me 6 times trying to get me to buy something but I had to pry information about the status of my car More

by rob.stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember - no one identified themselves
Aug 29, 2022 -

Nissan of Richmond responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your sentiments around. If you are willing, please contact me at (804) 346-4200 x. 1000 if you would like to add any further comments. I would appreciate your information, as well, so I can get the whole story. Sincerely, Paula Quick Owner Loyalty Manager

August 28, 2022

They are very helpful and friendly when it comes to getting your car service there More

by lex0527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Nissan of Richmond responded

Lex, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Aug 29, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

August 27, 2022

Oil change was quick and efficient with a short wait. Even offered to wash the car More

by DWAYNE.EASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Aug 29, 2022 -

Nissan of Richmond responded

Dwayne, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 27, 2022

This dealership always has nice people. From the sales, to service to , management. I am always greeted with the warmest welcome, explanations are clear, and they will work with you. I’m gl More

by D.GRAY1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Nissan of Richmond responded

It's great to hear that Debbie and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 26, 2022

I love Nissan of Richmond, I would highly recommend to everyone. Keep up the good work More

by J.MALIYAH233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Harris
Aug 26, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This is what we strive for! Paula Quick Owner Loyalty Manager

August 25, 2022

Very friendly staff and assisted me almost immediacy. No complaints for it being my first time at the Nissan Richmond dealership More

by ITALYAAO630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon stern , Michelle Ross
Aug 26, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks again you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 25, 2022

I always have a great experience with the Nissan on West Broad Street. Fast and courteous More

by Shawnlamont1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 26, 2022 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 24, 2022

Great service thanks a lot for being of great service to my car during inspection More

by BTAYLOR715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Aug 25, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

August 24, 2022

They were short handed . Front csr’s were great. Just frustrated about how long it took More

by fossefan01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Ross
Aug 26, 2022 -

Nissan of Richmond responded

We're sorry about the long wait and apologize for any inconvenience. If you would like to discuss the matter in more detail, we would appreciate the opportunity to address your concerns and see if we can turn around your sentiments. Please let us know the best way to reach you. We hope you will give us another opportunity to serve you and demonstrate that we can do better! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 24, 2022

Nissan of Richmond has taken such good care of me in an extremely efficient and timely manner. I will definitely be back every time! More

by Jacob Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 25, 2022 -

Nissan of Richmond responded

Thank you, Jacob. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

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