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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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August 15, 2022

My experience at this dealership has always been great. I’m treated fairly and with respect. The staff is very friendly and helpful. Love More

by meena531
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We appreciate your business! Paula Quick Owner Loyalty Manager

August 15, 2022

Debbie was awesome she was there to help me through it all. She is amazing More

by mizzynash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Nissan of Richmond responded

We are very happy to hear Debbie provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 15, 2022

I've only dealt with the service department. . Debbie is incredible!! With it, smart, customer focused...I will always bring my Nissan here for service.. More

by Wigginton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Wigginton responded

Debbie sets the standard for customer service!!

Aug 15, 2022 -

Nissan of Richmond responded

Wow! Thank you for sharing your thoughts about your experience with Debbie here at Nissan of Richmond. We appreciate your five-star review! We thank you for your business and hope to see you again soon. We'll be sure to share your comments with her! Paula Quick Owner Loyalty Manager

August 15, 2022

This it's the best place to get your car taking care of. Great place More

by Tarchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department. We appreciate the Five-Star rating and this is what we strive for. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 14, 2022

Overall okay. However, I was told that this was my last free oil change due to Covid-19 and change of mgmt the company was losing money. When I purchased my car th More

by Cammy58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Aug 15, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 14, 2022

The dealership was very clean and had good listening music. The young lady Donnie that assist me with my car state inspection was awesome! Plus A FREE CAR WASH! More

by jmos02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Aug 15, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Donnie here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 14, 2022

My customer service was outstanding. Each associate I interacted with with was very knowledgeable and friendly. More

by LINDSEYDENITA
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Lindsey, Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Debbie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

August 14, 2022

Debbie treated us so good. She called us on time to let us know the car was ready. No wait for service More

by PRINCE.ZURIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Zuriel, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 13, 2022

No reason to have an appointment. They take you back whenever they want. Check in was awesome More

by CHERYL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
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August 13, 2022

They got every thing done correctly and in good time. They were also very friendly. More

by Eli G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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