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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 21, 2022

Did not know what service was due for my vehicle, did not know what service plan I own, then I was called by several sales people about trading in my vehicle, all very annoying More

by Victoria
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
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Jul 22, 2022 -

Nissan of Richmond responded

Hi, Victoria. Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? In addition, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

July 21, 2022

I know Jeremy is new and he did a good job but Debbie was especially helpful in letting me know the status of my car. More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg
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Jul 21, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with Jeremy and Debbie on our Service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 21, 2022

Debbie Conyers was awesome! She was friendly and professional. My service was thorough and finished in the time she estimated. She is a true asset to your service team! More

by DLAPPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. We work hard to make sure our guests have an exceptional experience and are glad Debbie met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

July 20, 2022

Jeremy and the service crew did a great job taking care of my ride! Thank you! More

by GROATRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick , Jeremy Kellogg
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Jul 20, 2022 -

Nissan of Richmond responded

Thanks for the 5-Star review of Jeremy. We're so sorry to hear about your ear pods and will double check to see if they've shown up. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 20, 2022

I gave them my car for service and left. Came back again in 5 mins and ask them for car wash. but they didn’t washed my car and they didn’t put a sticker of miles for next service. More

by hussain_nathani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kavon Smith
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Jul 20, 2022 -

Nissan of Richmond responded

Hello, we regret to hear that you had a negative experience with us, Please provide your contact information so we may rectify your situation and feel free to contact me directly this at the number below, as well. We appreciate your business. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000`

July 20, 2022

Michelle Ross was very helpful and knowledgeable. She explained things that needed to be done very clearly. More

by DOLPHIN2922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
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Jul 21, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

July 18, 2022

Donnie was organized and helpful from. the beginning until the car was fixed and picked up. More

by COL942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Jul 18, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. Donnie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 18, 2022

The service was good the people were good The overall experience was good Iwas happy everything. More

by Sawyermikea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

July 17, 2022

Great customer service. Everyone was helpful and courteous always with a smile, friendly and knowledgeable. More

by Denise James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Report | Print
Jul 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Denise, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

July 17, 2022

The guys in the service department that services my car is kind, and very nice when ever I come and and it’s quick. More

by Sandy McMillan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 18, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Sandy, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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