Nissan of Richmond - Service Center

The level of service provided by my service advisor, Donnie, was exceptional! She was courteous, attentive, and focused on providing an exemplary experience. Donnie, was exceptional! She was courteous, attentive, and focused on providing an exemplary experience. More

My experience with this service department is always pleasant and informative. Ms. Debbie is very nice and has always provided great customer service. pleasant and informative. Ms. Debbie is very nice and has always provided great customer service. More

Always courteous, provide on-time service and great communication. 99% of the time I receive a call back the same day. communication. 99% of the time I receive a call back the same day. More

No one ever answered the phone in the service department. No one goes out of their way to help, they just pass you off the whoever is supposed to handle your case. When you actually go to pick up your car, t No one goes out of their way to help, they just pass you off the whoever is supposed to handle your case. When you actually go to pick up your car, the customer service people are rude. More

Donnie was great to work with repaying information from the shop to myself. Quick and timely. the shop to myself. Quick and timely. More

Everyone is very friendly and helpful. I always feel that my vehicle is well taken care of when I bring it for service. I always feel that my vehicle is well taken care of when I bring it for service. More

This was theBest service in a long time that ive had there. Hopefully it continues there. Hopefully it continues More

Michelle was amazing! She communicates very well and we worked together to get over several hurdles while my Nissan was in thr shop. She went above and beyond to help me She communicates very well and we worked together to get over several hurdles while my Nissan was in thr shop. She went above and beyond to help me get my vehicle back. More

Horrible communication. Took almost 2 hours to complete. When I called to initially talk to a service adviser the phone kept ringing. I called back and let it ring for 5 min Took almost 2 hours to complete. When I called to initially talk to a service adviser the phone kept ringing. I called back and let it ring for 5 min just to see if someone would eventually answer the phone and no one did. You should t have ever let Phil Harmon leave. He was the reason for your service success More

Nissan service is consistent and professional. I would recommend them for any make of car. They are the reason I own Nissan cars. I would recommend them for any make of car. They are the reason I own Nissan cars. More