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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
July 14, 2022

Kavon was great. . very pleasant. Explained what would be needed next visit. Bought the car to me.. More

by jazzandquincy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavon Smith
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Kavon. We're glad to hear he delivered such a great experience! Paula Quick Owner Loyalty Manager

July 14, 2022

Donnie Washington was great from her stand point. Thanks for what you could do. Thanks More

by DANABROOKS545
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 14, 2022

Horrible communication, extremely overpriced, horrible customer service, phone reps aren’t knowledgeable, and poor service More

by jgoode143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

We're sorry to hear about your experience, Please feel free to contact me directly or let us know the best way to contact you and I will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 14, 2022

Everything was very good Ann excellent service, Daniel was the lady that took care of me and she was awesome More

by SADSAMFF1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 15, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 13, 2022

The drop off for my vehicle was quick. The car was ready when promised. Thanks. More

by Mrs. B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 13, 2022

Awesome service staff! And they always clean my truck when they are done!! 5 stars! More

by CHEFAZIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 13, 2022 -

Nissan of Richmond responded

Thank you for the 5-star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 13, 2022

Service is fabulous. The ses calls during each visit are annoying. It takes away from a great ecpetience. More

by LLNAPIER66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Jul 13, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! This makes our day! Paula Quick Owner Loyalty Manager

Jul 13, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 13, 2022

They will not get anymore money from me! They overprice and false advertise and claim they are sorry for wrong information being given to you. More

by Crystalreid2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kavon Smith
Report | Print
Jul 14, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

July 13, 2022

The dealership was friendly and got my care serviced in a reasonable manner. Affordable too More

by mjmcnair810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Jul 14, 2022 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 12, 2022

This was my one year inspection. I will say it was the since last time. More

by J T Taylor
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn , Kavon Smith
Report | Print
Jul 12, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

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