Nissan of Richmond - Service Center

Service Dept used to be great. I had an appt for 830 am for inspection. Advisor Bruce did not enter the correct information even though I reminded him several times that my appt wa I had an appt for 830 am for inspection. Advisor Bruce did not enter the correct information even though I reminded him several times that my appt was scheduled for 830. After 3 calls to service that day for status, it was discovered that my car had not even been entered in the system, and was pushed to end of schedule. My car was not ready until 5 pm. I tried to drop off my car the night before, but there were no service envelopes in the box. As a result, I had to wait in a 15 car line that morning. I am very disappointed by the inefficient service. More

Very Slow service not fast give you appointment time and you sit there for hours you sit there for hours More

Great experience, it was fast and easy. I was given a few recommendations and prices at my visit. I was given a few recommendations and prices at my visit. More

The staff was friendly. The service costs were responsible. Free beverages. The lounge was comfortable. The service costs were responsible. Free beverages. The lounge was comfortable. More

My wait for my car was very fast for an oil change. They also ran my car through the car wash. They also ran my car through the car wash. More

Great customer’s services very helpful staff. Staff was very kind and considerate of customers time Staff was very kind and considerate of customers time More

My experience was a very good one, especially the excellent customer service by Service Advisor Donnie Washington. This just happened to be my best experience to date. excellent customer service by Service Advisor Donnie Washington. This just happened to be my best experience to date. More

My technician was great and very helpful! Explained everything and walked me through each thing that was done! Explained everything and walked me through each thing that was done! More

i received awesome service at the Nissan of Richmond Seecice Cebter. Your tech took good care of me Seecice Cebter. Your tech took good care of me More

The mechanic did not tell me they would charge just to check a light (something free at autozone). It was $188 to do something that should have been free. And WHY would he not tell me that it would be tha check a light (something free at autozone). It was $188 to do something that should have been free. And WHY would he not tell me that it would be that much? Absolutely absurd. He didn’t tell me until it was already done and threatened to hold my car hostage if I did not pay. They would not be reasonable and take it off. I was a consistent customer but never will I be cheated like that again. More