Nissan of Richmond - Service Center

They mad sure I understood what was going on and the knowledge they shared was rell helpful knowledge they shared was rell helpful More

Making an appointment means nothing. It just puts you in line to be seen. Incredibly overpriced. I’m never coming back. It just puts you in line to be seen. Incredibly overpriced. I’m never coming back. More

They were extremely thorough, and even though it did take a little bit longer than expected they made up for ten fold. I would recommend this place if you want your car to come out right! a little bit longer than expected they made up for ten fold. I would recommend this place if you want your car to come out right! More

Not a good experience this time. An oil change, wash and vacuum took 3 hours. Evidently, several people did not show up for work . Usually it takes 1 hour. I was 2 hours late for w An oil change, wash and vacuum took 3 hours. Evidently, several people did not show up for work . Usually it takes 1 hour. I was 2 hours late for work because Nissan employees decided not to come to work. The employees who did come in were pleasant and apologetic. More

The service department is especially efficient. Debbie explained the recommendations needed and made sure my needs were met. Debbie explained the recommendations needed and made sure my needs were met. More

Very friend and professional service from every person I met. Work quick and excellent. Great team met. Work quick and excellent. Great team More

Service went well. All the things were done to my car and then some.. Great job All the things were done to my car and then some.. Great job More

I've always enjoyed dealing with Nissan of Richmond. I have never had any issues. A very nice waiting area if you have to wait a couple of hours. I have never had any issues. A very nice waiting area if you have to wait a couple of hours. More

I had my Nissan Kicks towed to Nissan of Richmond. The service advisor called me when my car arrived and called me within an hour to explain that I needed a new battery. I ask to have the oil change s The service advisor called me when my car arrived and called me within an hour to explain that I needed a new battery. I ask to have the oil change since my car was there. He was personable and answered all of my questions. My car was ready in a couple of hours. The great news was the cost of the battery and the oil change was less than I would have paid at the auto store. The service advisor arranged for me to pick up my keys from the sales department since they are open until 8PM. Based on this experience I will take my car back to Nissan of Richmond when I need service. More

Cannot be reached via phone. Called for hours to see if my car was ready. No answer! Tried reception still no answer. Difficult to line up a ride to pick up a car when you have n Called for hours to see if my car was ready. No answer! Tried reception still no answer. Difficult to line up a ride to pick up a car when you have no idea it’s ready with a morning appt. Did not get a call until 4:45pm. More