Nissan of Richmond - Service Center

Customer service was great this day I came to get my oil changed. Thank you changed. Thank you More

This was a very good experience. They got all of the work done on time and at a very fair price. I would highly recommend them. They got all of the work done on time and at a very fair price. I would highly recommend them. More

Quick and safe overnight drop off made the entire process comfortable and convenient. The staff kept me informed and pick up was a breeze as well. comfortable and convenient. The staff kept me informed and pick up was a breeze as well. More

Asked several folks (including 2 service advisors) to make sure service knew I was waiting for my vehicle. After nearly 5 hours a keen ms Washington realized I wasn’t a drop off and was indeed waiting. make sure service knew I was waiting for my vehicle. After nearly 5 hours a keen ms Washington realized I wasn’t a drop off and was indeed waiting. Running boards out on did not match. Still waiting for resolution. Pretty frustrating day More

Great people great service very reliable and make sure my vehicles are well cared for vehicles are well cared for More

Friendly and knowledgeable staff. Took car in quick and returned it on time as promised Took car in quick and returned it on time as promised More

Everyone is very nice in the service department and takes time to go over your invoice. time to go over your invoice. More

I took it back there twice to fix an error code on an install of a mass airflow sensor. First they told me that the computer wasn’t working because the Wi-Fi was out due to an overcast day, the next time install of a mass airflow sensor. First they told me that the computer wasn’t working because the Wi-Fi was out due to an overcast day, the next time they told me that it was something with my car‘s computer that couldn’t communicate, and I would need to replace the whole thing for an estimated $1600-$2000. I went back home, looked on YouTube, did a manual reset, and the problem has been fixed. I also have a pocket scanner, which communicates with the car just fine. They also botched taking my information when I dropped it off the second time and I had to call them to find out if everything was ready. All in all, they were very pleasant, but I have zero faith in their ability to diagnose and fix vehicles. More

The Service Manager remained unavailable even though his/her service team was extremely understaffed and therefore unable to provide any basic customer service. his/her service team was extremely understaffed and therefore unable to provide any basic customer service. More

Nissan provided great customer service and were very efficient and professional. Thank you nissan Richmond efficient and professional. Thank you nissan Richmond More