Nissan of Richmond - Service Center

Brought in my car for a service that was done well and in and timely. and timely. More

The customer service was good, but I scheduled and appointment for a state inspection and I spent 3 hours there for that. After being told that I needed windshields wipers I spent another 45 minutes i appointment for a state inspection and I spent 3 hours there for that. After being told that I needed windshields wipers I spent another 45 minutes in there for just that. This visit is the WORST I have ever. More

Took me in and accommodated me regarding my urgent tire issue however service was slow and overpriced issue however service was slow and overpriced More

Clean bathrooms. Everyone was friendly. Got a call that work was completed. Not pushing for more work Everyone was friendly. Got a call that work was completed. Not pushing for more work More

The Service tech that I delt with was amazing. I believe her last name was Washington. She was very attentive and very friendly. Would recommend the service center all day However the sales ass I believe her last name was Washington. She was very attentive and very friendly. Would recommend the service center all day However the sales associate that I delt with on a potential trade-in was the opposite. Seemed like I was a burden to his day as well as zero customer attentiveness. I didn't get his name because he didn't even introduce himself. Made me feel like i was in the wrong when it was him who was trying to approach me with an offer. More

employee are amazing customer sevice is amazing would definitely recommend anyone for this location..great job definitely recommend anyone for this location..great job More

The customer service is excellent. They are always friendly and helpful. I appreciate everything the staff does. They are always friendly and helpful. I appreciate everything the staff does. More

The service staff is always positive even busy. They are positive and efficient! This is rare in our society today. Great job!! They are positive and efficient! This is rare in our society today. Great job!! More

This entire dealership in general is the worst I have probably ever seen in my life. I have bought and had my car serviced at many dealers before and I have never had such a poor experience as I had with probably ever seen in my life. I have bought and had my car serviced at many dealers before and I have never had such a poor experience as I had with this one. I wouldn't recommend this dealer to my worst enemy. Might sound extreme however, that is the honest truth. It's really unfortunate but I learned where not to go. More

No expectation given as to how long it would be. Then they came to get me to approve other work without having done what I asked them to do. 2 hours for an oil change & tire rotation. Then they came to get me to approve other work without having done what I asked them to do. 2 hours for an oil change & tire rotation. More