Nissan of Richmond - Service Center

I bought my Suv there because I needed an oil change and tire rotation. The suv road ruff and I had to reschedule to have the tires rotated back to the original. I waited for this service was there at 7:30. tire rotation. The suv road ruff and I had to reschedule to have the tires rotated back to the original. I waited for this service was there at 7:30. I had to go see what the hold up was at 10 and they still had not finish. I always have to bring the suv back anytime that I bring it in. The suv still is not right I rather drive it like that then to come back and have to keep bringing it back for the same thing. Check my records. I just want this vehicle fixed and not have to keep coming back. More

Donnie was a great service rep - kept me updated on everything and was personable and helpful even while I could tell she had a lot to keep up with everything and was personable and helpful even while I could tell she had a lot to keep up with More

Very good service and excellent inter-action between service Department and customer—would recommend to others service Department and customer—would recommend to others More

I have been pleased with both the customer service and actual work completed by the service center. My experience was smooth and easy, no complaints. actual work completed by the service center. My experience was smooth and easy, no complaints. More

I have been coming to this dealership since I bought my car in 2018. Today is the first time I am disgusted with the customer service. Bring Chandra back. It what world does it take 2hrs for an expection. car in 2018. Today is the first time I am disgusted with the customer service. Bring Chandra back. It what world does it take 2hrs for an expection. And the person was very rude telling me “this is what happens when you come to the dealership.” Mind you, I got my car now inspected here last year and it took 45 min. I will have to start going to the other dealership until they hire more kind and capabale staff. More

Always awesome service and smiles when I visit this location. It warms my heart to receive such care and attention when you come here. location. It warms my heart to receive such care and attention when you come here. More

Really good experience. I do not like that they use a call center as the call center is unable to give you an idea of cost ahead of time, but my experience at the dealershi I do not like that they use a call center as the call center is unable to give you an idea of cost ahead of time, but my experience at the dealership was excellent. They took care of me in a timely manner. Debbie in the service center is an A+ employee. More

both times I had an appt. for service the service time was horrible. the fist time in Sept. 2021 I had appt. for free oil change and was told 2 hours so I looked for and tes for service the service time was horrible. the fist time in Sept. 2021 I had appt. for free oil change and was told 2 hours so I looked for and test drove a few cars but you did not have my color so I asked for my car 3 hrs later and it still was not serviced. The second time I again was told 2 hours and it took well over 3 and was overcharged and then had to call for a cashier after waiting several minutes and missed my Dr. appt. Not sure I'll return for service again More

Ms. Donnie was very courteous and helpful. She stepped right in when another service rep Ms. Debbie was being rude and impolite. She took over and got my car re- inspected. I appreciated the time she to right in when another service rep Ms. Debbie was being rude and impolite. She took over and got my car re- inspected. I appreciated the time she took to make sure I was satisfied with the service and experience. More

I am very pleased with the service I received from Nissan of Richmond. Very friendly and courteous people. of Richmond. Very friendly and courteous people. More