Back

Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
June 27, 2022

Completed the work on time and was very helpful explaining the work performed. Very happy with the outcome. More

by thomas.j.colombell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick (off pouncey tract )
Jun 28, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 27, 2022

Excellent people Excellent service I’m satisfied every time I get my vehicles serviced here. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 26, 2022

I had a great experience. Donnie was great to work with. She provided great service and was very informative on the needs of my car. More

by taishebass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Raeshaun Jones
Jun 27, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 26, 2022

I just got the oil changed but unlike that you and drop it off and go on to work. The person I got when I piakednit up was very helpful and professional. More

by PHOPPER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavon Smith
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 25, 2022

Friendly staff. Great service. Job was done in a timely manner. We will recommend your servlce. More

by manwaokobia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 25, 2022

I think we should receive the free oil change that was said when purchased cat More

by debbieagee2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your 5-star review. Please feel free to call me at the number below for clarification on any issues. We appreciate your business. Thanks, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 25, 2022

Always come to this location for Services. I highly recommend if your in the area. More

by CFullerMosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 25, 2022

I was really pleased with Debbie’s excellent customer service! Service team worked fast and efficient! To my surprise, they replaced my license plate frame that was broken… very much appreciated! Thank y More

by Érica Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 23, 2022

I'm still awaiting a call from the service manager for an apology for what happened on June 21st when they had my car from 8:30 a.m. until after 5 p.m. and was telling me I couldn't get it to the next day an More

by praise_him
Recommend Dealer
No
Employees Worked With
Donnie Washington, Bruce Wasson
Jun 24, 2022 -

Nissan of Richmond responded

First, I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. If you would like to have a direct conversation about this issue then please reach out to me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 23, 2022

It was the worst poorest customer service that I could have ever experience at loyalty Richmond Nissan I would never recommend anybody to come there because the service instead the service and staff was h More

by TonyaJordan72
Recommend Dealer
No
Employees Worked With
Chandra Wright, Donnie Washington
Jun 24, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. It’s unfortunate things did not work out for you this time. Take care! Nissan of Richmond

...
137
...